Sales and Customer Service Advisor

Appointments Personnel; Hempstalls; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Sales and Customer Service Advisor in Stoke-on-Trent. The role involves handling customer orders, maintaining product knowledge, and achieving sales targets. Candidates should possess excellent communication skills and a customer-focused attitude. This full-time, permanent position offers a salary of up to £26,600 plus commission.

Responsibilities

• Handling inbound customers’ orders through the website.
• Communicating with customers professionally and efficiently.
• Talking through online orders and specifications with customers.
• Taking inbound telephone calls and actioning accordingly.
• Completing general customer service and sales duties.

Skills

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Customer focused

Computer and IT literate

Job description

Job Title: Sales and Customer Service Advisor
Location: Stoke-on-Trent
Salary: Up to £26,600 plus commission
Contract: Full Time, Permanent
Working Hours: Monday to Friday 8am - 5pm

Our client, based in Stoke-on-Trent, is looking to recruit a Sales and Customer Service Advisor to join their growing team and handle customer orders.

Responsibilities

• Handling inbound customers’ orders through the website.
• Communicating with customers professionally and efficiently.
• Speaking to customers on a daily basis.
• Talking through online orders and specifications with customers.
• Maintaining a high level of product knowledge.
• Taking inbound telephone calls and actioning accordingly.
• Completing general customer service and sales duties.
• Working towards targets and KPI’s.
• Building and maintaining customer relationships.

Skills & Requirements

• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Customer focused.
• Computer and IT literate.