Sales Advisor 20h

H&M; Bath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading global fashion retailer is seeking a part-time Sales Advisor to enhance customer experiences. Responsibilities include greeting customers, assisting at cash desks, processing deliveries, and merchandising products. Ideal candidates are customer-focused, adaptable, and possess strong communication skills. A passion for the brand and flexibility in scheduling are essential. This role offers ample opportunities for personal development and a 25% staff discount.

Benefits

25% staff discount

H&M Incentive Program

Responsibilities

• Greet customers and provide high-level service.
• Assist customers at the cash desk and in fitting rooms.
• Process deliveries and replenish stock.
• Merchandise latest garments on the shop floor.
• Create welcoming experiences for customers.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

Overview

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Responsibilities

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You\'ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\'ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\'ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they\'re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

This is a parttime position with a contract of 20 hours a week. Please apply by sending in your CV in English as soon as possible!

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.