Sales Administrator

enconvo; England; On-site; GBP 24,000 - 26,000; Full time

Job summary

A dynamic telecoms provider in Telford is seeking a Sales Administrator to support the delivery team and ensure smooth installation processes. You'll manage installations, liaise with engineers and clients, and maintain accurate records. Ideal candidates are organized and proactive with strong administration and customer service skills. The role offers a competitive salary and numerous benefits, including career progression opportunities.

Benefits

23 days holiday plus increases with service

Enhanced maternity and paternity pay

Holiday purchase scheme

Company pension and healthcare

Life cover

Early Friday finishes

Perkbox membership

Strong company culture

Qualifications

• Experience in administration, service, or operations.
• Ability to manage multiple tasks in a busy environment.
• Willingness to learn new technologies and services.

Responsibilities

• Project manage and provide support within the Delivery Team.
• Plan, coordinate and oversee new installations.
• Liaise with engineers and customers.

Skills

Strong administration background

Customer service skills

Excellent telephone manner

Problem-solving

Attention to detail

Ability to multitask

Proactive mindset

Job description

Overview

Join a fast-growing telecoms provider and play a key role in supporting our delivery team. This Sales Administrator role in Telford offers career growth, strong benefits, and a vibrant team culture.

Sales Administrator
Telford, TF1
Full time, permanent
£24,000 - £26,000 per annum

Please Note: Applicants must be authorised to work in the UK

At Enconvo, communication is at the heart of everything we do. As a trusted provider of cloud phone systems, broadband, mobile, and IT solutions, we help thousands of businesses stay connected with their teams and customers.

The Role

We\'re on the lookout for a Sales Administrator (Delivery Facilitator) with a solid background in administration, exceptional customer service skills, and the ability to work across multiple teams.

Responsibilities

• Project manage and provide administrative support within the Delivery Team
• Plan, coordinate and oversee new installations, ensuring deadlines and SLAs are met
• Liaise with engineers, 3rd-party suppliers and customers in a professional manner
• Keep customers fully updated throughout the installation process
• Take full ownership of installations until completion
• Maintain accurate records in company systems and databases
• Manage porting, line migrations and broadband services
• Ensure billing is correctly set up post-installation

Benefits

• 23 days holiday (plus increases with service) + your birthday off
• Enhanced maternity, paternity, and adoption pay
• Holiday purchase scheme
• Company pension and healthcare scheme
• Life cover
• Great working hours - Monday to Friday, no evenings or weekends
• Early Friday finishes
• Perkbox membership - hundreds of discounts and savings
• Clear opportunities for career progression
• Strong social ethos and supportive company culture

The Ideal Candidate

You\'ll be an organised, confident and customer-focused professional who thrives in a busy environment. With excellent admin skills and a proactive mindset, you\'ll enjoy problem-solving, multitasking, and working closely with colleagues to deliver outstanding service. About you:

• Strong administration and customer service background
• Excellent telephone manner and communication skills
• Positive, adaptable and collaborative approach
• High attention to detail and ability to manage multiple tasks
• Willingness to learn new technologies, services and platforms
• Experience in administration, service, or operations (or transferable skills)
• Proactive problem-solving and quick adaptability

This is a brilliant opportunity to develop your career with a growing telecoms provider, work alongside a talented team, and be part of a European-wide group that values innovation and collaboration.

How to apply

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Sales Coordinator, Delivery Administrator, Project Support Officer, Customer Service Administrator, Office Coordinator, Operations Assistant, Service Administrator, Project Administrator, Telecoms Administrator, Business Support Officer