Safeguarding Officer

PA Housing; City of Westminster; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A community-focused housing organization is seeking a Safeguarding Officer to provide essential support to vulnerable residents in various London Boroughs. In this role, you will manage safeguarding cases, conduct risk assessments, and advocate for residents, ensuring they have access to necessary services. Ideal candidates will have at least three years of relevant experience and strong communication skills. Enjoy benefits like flexible working and a supportive work environment while making a real difference in people's lives.

Benefits

High street discount schemes

Health cash plans

Flexible bank holidays

Car leasing scheme

26 days annual leave increasing to 29

Qualifications

• At least 3 years experience managing safeguarding cases in housing or social care.
• Strong knowledge of safeguarding legislation and policies.
• Experience in working with complex needs.

Responsibilities

• Provide frontline support to residents experiencing safeguarding concerns.
• Carry out risk and needs assessments and create safety plans.
• Advocate for residents and ensure they understand their rights.

Skills

Safeguarding case management

Communication skills

Risk assessment

Multi-agency partnership

Education

Safeguarding qualification or equivalent

Job description

Please note: In this role you will cover London Boroughs. The office location for the role is Case House – Surrey. Office cover is required at least once a week.

Additional role requirements: Enhanced DBS Check, Full UK Driving Licence and access to a car.

Are you passionate about protecting vulnerable people and making communities safer? We’re looking for a dedicated and empathetic Safeguarding Officer to join our team at PA Housing. In this role, you’ll be at the frontline of supporting residents who are most at risk, making sure they’re safe, respected, and able to access the support they need. From domestic abuse and mental health, to substance misuse and hoarding, you’ll work with individuals, families, and partner agencies to provide hands‑on support, risk assessments, and safeguarding interventions. This is your chance to make a real difference in people’s lives every single day.

Responsibilities

• Provide frontline support to residents experiencing domestic abuse, mental health challenges, substance misuse, hoarding, or other safeguarding concerns.
• Carry out risk and needs assessments, create safety plans, and deliver both emotional and practical support.
• Work within a multi‑agency framework (including MARAC and local safeguarding partnerships) to coordinate effective support for victims.
• Advocate for residents, ensuring barriers to services are removed and that they understand their rights and options.
• Support residents with advice around housing, health, finances, and legal/civil remedies.
• Promote a culture of early intervention and tenancy sustainment to reduce risks and prevent crisis situations.
• Keep detailed, accurate case‑management records and contribute to performance monitoring.

What we’re looking for

• Have at least 3 years experience managing safeguarding cases in housing, social care, or local authority settings.
• Hold a safeguarding qualification (or equivalent in areas like social work, domestic abuse, criminal justice, or substance misuse).
• Have strong knowledge of safeguarding legislation, policies, and best practice for both adults and children.
• Are experienced in risk assessments, case management, and working with complex or multiple needs.
• Understand domestic abuse, its impact on survivors and families, and relevant civil/criminal remedies.
• Have excellent communication skills, both written and verbal, and are confident advocating for vulnerable residents.
• Thrive in multi‑agency partnership working, influencing outcomes, and problem‑solving.
• Are resilient, empathetic, and committed to creating safer communities.

Disclosure and Barring Service

This role requires the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions. Since the role involves regularly visiting and supporting PA Housing residents in their own homes, we must ensure proper precautions regarding who will be visiting them and representing PA Housing. Unspent convictions will not necessarily preclude recruitment; if you are a potential candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, its relevance to the post you have applied for, and any remedial action you have taken since. Suitable references will also need to be obtained prior to commencement of employment.

Benefits

• High street discount schemes.
• Health cash plans.
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more.
• Flexible bank holidays – take them when it suits you.
• Car leasing scheme.
• Hybrid working offering you flexibility – approximately two to three days per week in the office once settled in the role. Optionally, a nine‑day fortnight scheme to compress your hours if it suits the role.

About PA Housing

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.