SaaS Renewal & Revenue Growth Manager

Black Duck Software; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a proactive Renewal Manager to ensure customer retention and maximize revenue by managing the renewal process. This role involves collaborating with sales teams, negotiating contract terms, and identifying upsell opportunities. Candidates should have experience in account management or customer success within a SaaS environment. Strong communication and negotiation skills are essential. This position is full-time and based in Belfast.

Qualifications

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Team players with the ability to collaborate across departments and work independently.

Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms and value realization.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.

Skills

Account management

Customer success

Strong communication skills

Negotiation skills

Analytical mindset

Team player

Tools

Salesforce

Clari

Job description

A leading technology company in the United Kingdom is seeking a proactive Renewal Manager to ensure customer retention and maximize revenue by managing the renewal process. This role involves collaborating with sales teams, negotiating contract terms, and identifying upsell opportunities. Candidates should have experience in account management or customer success within a SaaS environment. Strong communication and negotiation skills are essential. This position is full-time and based in Belfast.