SaaS Onboarding Success Architect

Zoho Europe; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software company in Milton Keynes seeks a Product Onboarding Specialist to guide and train new customers on their software solutions. This role emphasizes customer success, involving tailored onboarding sessions and collaboration with cross-functional teams. Ideal candidates should have 2+ years in relevant roles alongside strong communication and facilitation skills. A Bachelor's degree or equivalent experience is required. Benefits include supplementary health insurance and 25 days holiday. Join us to revolutionize business software!

Benefits

25 days holiday excluding public holidays

Supplementary Health Insurance

Pension Plan

Company lunch provided

MacBook, mobile, and paid SIM for business use

Company-paid travel insurance

Qualifications

• 2+ years in Customer Success, Onboarding, or Training roles.
• Strong presentation and facilitation skills.
• Proven experience delivering technology training.

Responsibilities

• Act as the customer's primary contact post-sale.
• Conduct tailored onboarding sessions online for users.
• Lead live product trainings and workshops.

Skills

Strong communication and relationship-building skills

Organized and self-driven

Ability to manage multiple onboarding projects

Fast learner with product knowledge aptitude

Education

Bachelor's degree or equivalent experience in business, communication, or technology

Tools

Experience with CRM or SaaS platforms

Job description

A leading software company in Milton Keynes seeks a Product Onboarding Specialist to guide and train new customers on their software solutions. This role emphasizes customer success, involving tailored onboarding sessions and collaboration with cross-functional teams. Ideal candidates should have 2+ years in relevant roles alongside strong communication and facilitation skills. A Bachelor's degree or equivalent experience is required. Benefits include supplementary health insurance and 25 days holiday. Join us to revolutionize business software!