Rough Sleeping Outreach and Assessment Worker

Web Recruit Ltd; Greater London; On-site; GBP 35,000; Full time

Job summary

A charity organization in Greater London seeks a Rough Sleeping Outreach and Assessment Worker to engage with individuals sleeping rough. This full-time role involves conducting street outreach and providing trauma-informed support to connect clients with housing and health services. Candidates should have experience with vulnerable adults and be able to work night shifts. Benefits include generous holidays, wellbeing support, and career development opportunities.

Benefits

Generous holiday (26 days plus public holidays)

24/7 Employee Assistance Programme

Occupational health service

Cycle to Work scheme

Interest-free season ticket loan

Extra leave for moving house

Life assurance

Enhanced maternity and adoption pay

Career development opportunities

Blue Light Card discounts

Qualifications

• Experience in homelessness or a related field is preferred.
• Confidence in working late-night shifts.
• Ability to work well with partner agencies.

Responsibilities

• Carry out late-night street outreach and daytime reception shifts.
• Build trusting relationships with people who are rough sleeping.
• Provide trauma-informed support including assessments and action plans.
• Work closely with partner agencies for client connections.
• Keep accurate case notes using secure systems.

Skills

Working with vulnerable adults

Building rapport

Calm under pressure

Job description

Rough Sleeping Outreach and Assessment Worker £34,127 per annum Lavender Hill, Clapham Junction (with work across Richmond and Wandsworth Boroughs) Full-time, 37.5 hours per week on a rota

Be part of something that changes lives.

Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough, the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.

What you’ll do

• Carry out late-night street outreach and daytime reception shifts as part of a rota.
• Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation.
• Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies.
• Work closely with partner agencies to connect clients to health, housing, and other specialist services.
• Keep accurate case notes and share information securely using CHAIN and InForm systems.

About you

You bring experience of working with vulnerable adults, ideally in homelessness or a related field, and you’re confident working late-night shifts. You can build rapport quickly, stay calm under pressure, and work well with partner agencies. Above all, you believe that homelessness should be rare, brief, and non-recurring.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

• Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work – Save on a new bike and accessories through salary sacrifice.
• Season ticket loan – Interest‑free loan for annual travel passes.
• Moving house day – Extra day’s leave when you move home.
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan.
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
• Career development – Ongoing training, learning, and progression opportunities.
• Blue Light Card – Discounts across a wide range of shops, restaurants, and services.