Roland London Store Product Specialist

Roland; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading musical instrument retailer in London is seeking a Roland Store Product Specialist to deliver exceptional customer experiences and promote a range of products. Candidates should have an interest in music and strong communication skills, with experience in retail sales. Responsibilities include hosting events, assisting customers, and maintaining store presentation. A strong music background, particularly with synthesizers and keyboards, is a must. This role offers a competitive benefits package.

Benefits

Competitive benefits package

Qualifications

• Ability to deliver exceptional customer experiences in retail.
• Interest in music with at least Grade 5 piano skills.
• Understanding of synthesizers and keyboards.

Responsibilities

• Deliver fantastic customer experiences in-store and online.
• Assist customers in finding the right Roland products.
• Host events and workshops to attract customers.

Skills

Customer-focused experience

Music-related skills

Sales experience

Communication skills

Organizational skills

Job description

ROLAND LONDON STORE PRODUCT SPECIALIST

JOB OUTLINE

• Specialism: Synth and Hi Tech
• Based: Roland Showroom on Denmark Street, London
• Reports to: Roland London Store Manager
• Hours: Full Time

THE COMPANY

Roland Europe Group Ltd

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including keyboards & synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

THE POSITION

Do you have a passion for music and a desire to share your enthusiasm with others?

Do you play to a good standard?

Do you have a solid understanding of current music technology?

Can you deliver fantastic customer experiences, in store, on the phone or online —and great results—working alongside an experienced retail team?

If you can answer “yes” to all of the above, we want to hear from you.

Our Roland and BOSS showroom on Denmark Street in central London, showcases the very best of our products to new, aspiring and experienced musicians alike.

As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via in-store and online events with product “gurus” or artists, and through regular social media activity.

YOU

We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs, particularly in relation to synth, dance and DJ products. Knowledge around current products and related technologies is important.

Events, workshops or 1-2-1 discussions — whether online or in-store—are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an in-store event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera, or on the telephone as you are face-to-face in the store.

You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED

• The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play piano / keys to the equivalent of Grade 5 standard.
• A good understanding of music technology—particularly synthesizers and keyboards as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others.
• Sales experience, ideally in a retail environment.
• The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland / BOSS team—at all levels.
• The ability to react to challenges while remaining calm.
• The confidence and organisational skills to manage all aspects of a busy retail environment.

THE PACKAGE

• Competitive benefits package