Robina | Store Manager

LUSH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned cosmetics firm in the UK is seeking a passionate Store Manager to lead a vibrant team and deliver exceptional customer service. Key responsibilities include driving sales, managing the shop's financials, and fostering a positive work environment. The ideal candidate will have strong management and communication skills, with a genuine desire to create memorable experiences for customers.

Qualifications

• Genuine passion for delivering exceptional customer service and leading by example.
• Ability to navigate difficult conversations while managing expectations.
• Strong teamwork capabilities and development of team morale.
• Excellent verbal communication skills to convey business messages.

Responsibilities

• Lead and inspire team to deliver customer experiences.
• Drive sales growth through analysis and set targets.
• Ensure the shop is visually appealing and well-stocked.
• Control staffing and operational costs while maintaining margins.
• Recruit, train, and develop a diverse team.
• Foster a positive work environment through communication.
• Plan and implement in-store and external events.
• Promote safety and well-being within the team.
• Monitor sales trends and adjust staffing levels as needed.

Skills

Exceptional customer service

Management skills

Teamwork

Strong verbal communication

Job description

Overview

Diversity matters. We are building a brand that represents the people of the world. It\'s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there\'s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what\'s inside that counts - whether that\'s an ingredient in a product, or the minerals in a smartphone.

The role

As a Store Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the Trainee Manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.

Your role also involves building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.

You assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store\'s needs.

Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.

What will you be responsible for as a Store Manager?

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximise sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop\'s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop\'s visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop\'s unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team\'s morale is maintained and motivated.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.