Roadside Technician - UK Nationwide

Allianz; Park Central; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive services provider is seeking a Roadside Technician to provide high-quality roadside assistance across the UK. This role involves attending breakdowns, performing repairs, and ensuring customer satisfaction. Ideal candidates will have a smart appearance, relevant qualifications, and excellent fault-finding skills. A driving licence is essential for this position.

Qualifications

• Smart appearance.
• Good standard of general education.
• Experience as a Motor Technician.
• Driving licence.

Responsibilities

• Attend all breakdowns as requested and effect repairs.
• Ensure high customer service standards.
• Maintain stocks of required parts and tools.

Skills

Excellent fault finding skills

Excellent interpersonal skills

Good communication skills

Education

City and Guilds Technician Certificate Parts I and II or equivalent

Job description

Overview

Job Title: Roadside Technician

Reporting to: Technician Team Manager

Department: Technical Operations

Location: UK — Nationwide

Hours

Your hours of work will equate to a 48 hour working week and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

Main Duties

Roadside Assistance and Repair

• Attend all breakdowns as requested by the Operations Centre within the requisite time period.
• Effect all repairs efficiently, competently and to the correct standard.
• Maintain and develop skills in all aspects of repair, service and maintenance.
• Make full use of all equipment and training provided to ensure maximum roadside repair rate.
• Inform the Operations Centre of the outcome of each job and request further assistance if required.

Customer Service

• Ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.

Vehicle Maintenance

• Ensure that the Customer Service Vehicle is correctly maintained and serviced, minimising downtime.
• Ensure that the interior and exterior of the vehicle are clean and tidy at all times and that all parts and equipment are on board.

Stock Control

• Maintain stocks of required parts and tools carried in the Customer Service Vehicle at maximum levels and monitor parts usage to ensure correct levels are maintained.
• Proactively manage parts stocks in line with real requirements.

Telephone Assistance

• Provide technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators when requested.

Administration

• Ensure all paperwork and procedures relating to the vehicle, parts and assistance are completed in a timely manner.
• Ensure all warranty and goodwill procedures are followed.

You will also be responsible for the following:

Health & Safety

• Keep your work area safe and tidy at all times.
• Abide by the Health & Safety Work Act 1974.
• Notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.

Training

• Advise your Technician Supervisor of any areas of work for which you require additional training.

Quality Management System

• Work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

• Aim to achieve 100% of all Company, departmental, team and individual key performance targets.

Appraisals

• Participate in and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.

General

• Manage or assist with relevant ad-hoc projects as required by the Technician Team Manager.
• Complete all appropriate administration.
• Provide relevant reports to the Technician Team Manager on a monthly basis.
• Carry out any other additional duties as requested by the Technician Team Manager within the scope of your role.

Regulatory

• Work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Person Specification

TITLE: Roadside Technician

DEPARTMENT: Technical Operations

LOCATION: Nationwide

Essential Attributes

• Appearance: Smart appearance.
• Education/Training/Qualifications: Good standard of general education. City and Guilds Technician Certificate Parts I and II or equivalent.
• Desirable: ATA Level III.
• Special Skills & Knowledge: Evidence of experience as a Motor Technician. Excellent fault finding skills. Excellent interpersonal skills.
• Additional: Driving licence.

Aptitude/Personality

• Outgoing, Flexible and Adaptable, Patient, Diplomatic, Customer focused, Quality focused, Good communication skills.

Notes

Location/department and general description reflect Allianz Partners’ job posting context and include equal opportunity statements.