Roads Policing Process Support Officer (BasildonOffice Based Agile Working)

Kent PLC; Basildon; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A public sector organization in Basildon is seeking a Roads Policing Process Support Officer to ensure efficient handling of road traffic offences and public enquiries. This role involves providing vital back-office support, reviewing offences for prosecution, and maintaining data accuracy. Candidates must have strong communication skills, attention to detail, and be willing to adhere to public service integrity standards. The position offers a hybrid work model and opportunities for salary increments, reaching up to £28,650.

Qualifications

• Excellent communication skills for public interaction.
• Accurate data handling abilities and detail-oriented.
• Independent and collaborative work capability.

Responsibilities

• Provide administrative and process support to Roads Policing officers.
• Review camera-captured offences and assess eligibility for prosecution.
• Respond professionally to enquiries from the public.

Skills

Strong communication and interpersonal skills

High attention to detail and accuracy

Ability to work independently and collaboratively

Confidence in using IT systems

Handling sensitive data

Commitment to public service and professional integrity

Job description

Essex Police is seeking a dedicated and detail-focused Roads Policing Process Support Officer to join our Roads Policing team. This role provides essential back-office support to frontline officers ensuring the smooth and efficient processing of road traffic offences and public enquiries. Youll play a key part in helping to keep our roads safe and supporting justice outcomes.

Responsibilities

• Back-Office Support : Provide administrative and process support to frontline Roads Policing officers including reviewing traffic reports and ensuring accurate documentation.
• Offence Review : View and assess camera-captured offences to determine suitability for prosecution, escalating cases requiring further investigation or involving potential victims of crime.
• Public Interaction : Handle enquiries from members of the public via post, telephone and email, responding in a professional, fair and empathetic manner.
• System Proficiency : Develop and maintain working knowledge of all relevant police systems with a commitment to ongoing learning and refresher training.
• Data Management : Accurately input and retrieve data using police systems, meeting performance targets and working effectively under pressure.
• Case Progression : Conduct checks against process maps, complete escalation reports and identify trends in offending and victimisation.
• Compliance and Quality : Adhere to Essex Police policies and quality standards, maintaining audit trails and escalating complex issues to protect the force from complaints and claims.
• Legal and Policy Adherence : Complete case files in line with legal and internal requirements and provide court evidence when necessary.

Team Collaboration: Participate in service delivery reviews, support process improvements and assist in the induction and training of new team members. Please let us know if you require extra support at any stage of the application process or for further information regarding this position; please email us at stating Application Support and Adjustments in the title of your email. Alternatively you can call us on . Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If youre not from the UK you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If youre from the UK you must have lived here continuously for the last three years. This doesnt apply to those serving abroad in the British Armed Forces.

Disability Confident Leadership

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our support networks DE&I team and wider HR departments we are on a journey to embed our DE&I commitments ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

Qualifications

• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Confidence in using IT systems and handling sensitive data.
• Commitment to public service and professional integrity.

Working hours

Full-time Monday to Friday (Agile Working : 60% Office / 40% Remote). Essex Police offer incremental increases within this salary band therefore the salary for this position will rise to a maximum of 28650.00.