Risk Operations Assistant

Kennedys; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global law firm is seeking a Risk Operations Assistant to support the Risk and Compliance team. The role involves managing helpdesk queries, client due diligence, and insurance renewals. Ideal candidates will have strong organizational skills, attention to detail, and a collaborative mindset. This position offers a hybrid work environment in London with opportunities for career development.

Qualifications

• Experience working in a professional services or corporate environment.
• Ability to deal with highly confidential and sensitive data.

Responsibilities

• Act as first-line triage for global R&C Helpdesk queries.
• Coordinate completion of client due diligence questionnaires.
• Assist with client contracts and manage SLAs.
• Support company secretarial processes and filings.
• Provide general administrative support to the global Risk & Compliance team.

Skills

Attention to detail

Organisational skills

Team player

Confidential data handling

Knowledge of MS suite

Job description

Kennedys is looking for a Risk Operations Assistant to join our Global Risk and Compliance team. The successful Risk Operations Assistant will provide timely and efficient support in areas such as insurance and practising certificate renewals, client due diligence questionnaires, company secretarial filings for the partnership, and act as the first point of contact for the Risk and Compliance helpdesk.

We are looking for someone who has an interest in developing a career in Risk and Compliance and can bring excellent organisational skills and attention to detail. This is an exciting opportunity to join a growing, global law firm.

This role will be located in London, working on a hybrid basis and reports into the Head of Risk Operations.

Team

Kennedys' Risk & Compliance (R&C) team manages a broad range of risk, regulatory and governance matters for the firm. Acting as an in‑house legal and compliance function, the team supports the partnership and business services teams globally on issues including regulatory compliance, professional conduct, data risk, insurance, client due diligence, quality and audit, and risk management processes.

The Risk Operations team underpins the department's operational delivery — coordinating global helpdesk support, client due diligence and contracting, and the annual cycle of insurance and regulatory renewals. The team also oversees company secretarial work for the partnership, and manages internal communications to ensure consistent and efficient service across all regions.

Key responsibilities

• Act as first‑line triage for global R&C Helpdesk queries, assigning and tracking tasks to ensure timely resolution. Support the implementation of information barriers and matter management administration through the Helpdesk as required.
• Coordinate and contribute to the completion of client due diligence questionnaires (DDQs), RFPs, and tender responses, liaising with teams across Business Services.
• Assist with client contracts by coordinating Service Level Agreements (SLAs), schedules and compliance documentation.
• Play a key role in the annual cycle of insurance and regulatory renewals, including professional indemnity (PI) insurance, regulatory authorisations, and practising certificates (PCs), ensuring accurate data verification, reporting and maintenance of guidance notes.
• Support company secretarial processes for partner administration (including onboarding and resignations), and updating filings with Companies House and Diligent.
• Management of file transfer requests, ensuring client consents and undertakings are logged, tracked, and followed up.
• Support the Office of the General Counsel (OGC) on conduct and risk processes.
• Lead on maintaining R&C's intranet pages and support on producing internal communications, including the "Weekly Wrap" newsletter.
• Maintain and publish the annual global R&C Risk Calendar, ensuring visibility of key regulatory, audit and renewal milestones.
• Support the production of management information (MI) and Key Performance Indicators (KPIs) for global R&C reporting.
• Provide general administrative support to the global Risk & Compliance team including meeting coordination, minute taking, travel bookings and payment requests.

Required experience

• Experience of working in a professional services or corporate environment
• Able to demonstrate attention to detail and excellent organisational skills
• A team player who can work in a highly collaborative, fast‑paced environment with different teams within a global law firm setting
• Ability to deal with highly confidential and sensitive data
• Knowledge of the MS suite of products.

where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 47 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non‑contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh‑thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high‑performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on‑the‑job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

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