Right to buy Leasehold Manager

Essential Employment; Portsmouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Portsmouth is seeking a Right to Buy and Leasehold Officer within the Housing Services department. The successful candidate will manage RTB applications, provide guidance to tenants and leaseholders, and prepare legal documents. Strong communication and interpersonal skills are essential for working with multiple stakeholders. Applicants should have experience in Right to Buy or housing management and be committed to delivering excellent customer service. Full driving licence and car access are required for site visits.

Qualifications

• Experience in Right to Buy, leasehold property or housing management with knowledge of housing legislation.
• Excellent numerical skills and ability to work independently.
• Clear and concise written communication skills to record information accurately.
• Strong customer service skills to explain complex processes clearly.

Responsibilities

• Manage and process all RTB sale applications, including enquiries and document preparation.
• Provide guidance to tenants/leaseholders on the RTB process.
• Prepare legal documents and lease agreements.
• Manage arrears and negotiate repayment plans.

Skills

Experience in Right to Buy

Knowledge of leasehold law

Customer service skills

Excellent numerical skills

Strong communication skills

Proactive and motivated

Tools

Microsoft Word

Excel

Outlook

Housing Management systems

Job description

Overview

37 hours per week, working Monday to Friday, in accordance with Council’s scheme of flexible working hours. The post holder may be required to work outside normal office hours from time to time.

Role

Right to Buy and Leasehold Officer within the Housing Services department. You will need experience in Right to Buy (RTB), leasehold or housing management. Strong communication and interpersonal skills are essential, as you will need to be confident working with multiple stakeholders including leaseholders, tenants, Housing staff, other GBC departments (Finance, Legal and external organisations such as solicitors, mortgage companies and contractors).

Key responsibilities

• Managing and processing all RTB sale applications, including dealing with enquiries, preparing documents and communicating with solicitors
• Providing clear guidance to tenants/leaseholders on the RTB process, eligibility and obligations as a leaseholder
• Preparing legal documents, lease agreements and service charge estimates
• Responsible for Section 20 (Landlord and Tenant Act 1985) consultation process for any Qualifying Works
• Arranging repairs and maintenance to be undertaken in accordance with tenancy agreements
• Managing arrears (including negotiating affordable, individually tailored repayment plans, judgements and forfeiture)
• Providing advice on post‑sale leasehold management, including lease extensions
• Maintaining accurate leaseholder information and updating systems with relevant case information

Qualifications

• Experience in RTB, leasehold property or housing management, with a good knowledge of leasehold law and housing legislation
• Excellent numerical skillsAbility to work independently
• Ability to communicate clearly and effectively, especially clear and concise written communication skills including the ability to record information accurately and write formal letters
• Strong customer service skills with ability to explain complex processes clearly
• Be able to demonstrate a structured and logical approach to problem solving with the ability to use judgement and discretion when making decisions
• Ability to manage time effectively and professionally, even when competing priorities and heavy workloads challenge you personally
• Demonstrate a high level of attention to detail as understanding and using complex financial information is required
• Be proactive and highly motivated with the ability to work quickly, accurately and consistently when under pressure in order to achieve time‑driven outputs
• Computer literate with experience of IT systems such as Microsoft Word, Excel, Outlook and Housing Management systems
• Committed to equal opportunities

Special conditions

You must have a full driving licence and access to a car in order to carry out site visits and meetings. You may be required to attend evening meetings as appropriate.

This is a full time role on a temporary contract basis.