Returns Administrator

Candy Hoover Group S.r.l.; Bolton; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading home appliance company located in Bolton is looking for an experienced Returns Administrator to manage customer orders and support product returns. The ideal candidate will have a strong background in customer service administration, excellent attention to detail, and proficiency in Microsoft Office. This position offers a basic salary of £25,150, a hybrid working model, and various employee benefits including enhanced family leave policies and staff discounts.

Benefits

£25,150 Basic Salary

6% Pension Contribution

Life Assurance x 4

25 Days Holiday + Statutory

Hybrid Working (3 days office and 2 days home)

Employee Assistance Program

Enhanced Family Leave Policies

Enhanced Sick Pay Policy

Training support schemes

Brilliant staff discounts

Access to Reward Gateway discounts

Qualifications

• Demonstrable experience in customer service administration and order management.
• Ability to manage and prioritize multiple tasks independently.
• Experience working collaboratively across departments.

Responsibilities

• Manage end-to-end service and order-related processes.
• Support product returns and customer queries.
• Ensure timely and accurate processing of customer orders.

Skills

Customer service administration

Order management

Microsoft Office proficiency

Strong communication skills

Attention to detail

Organizational skills

Job description

As Returns Administrator , in your hands, we’ll surpass the expectations of our customers and get closer to our aim of being the number one home appliance business in the UK & Ireland.

As Returns Administrator , you’ll play a pivotal role in managing end-to-end service and order-related processes. You’ll support product returns, customer queries, and service administration, whilst also ensuring timely and accurate processing of customer orders across spares, consumables, and service-related goods. You’ll work closely with internal teams, external partners, and customers to ensure operational excellence and customer satisfaction.

With demonstrable experience of customer service administration and order management within a fast‑paced customer‑centric organisation you'll be proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) and have strong communication and interpersonal skills (written and verbal). You'll also have excellent attention to detail and organisational skills, the ability to manage and prioritize multiple tasks and deadlines independently and demonstrable experience working collaboratively across departments.

Benefits

• £25,150 Basic Salary
• 6% Pension Contribution
• Life Assurance x 4
• 25 Days Holiday + Statutory
• Hybrid Working (3 days office and 2 days home)
• Employee Assistance Program
• Enhanced Family Leave Policies
• Enhanced Sick Pay Policy
• Training support schemes to aid your development
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts

If you have an administration background where you have worked with detailed processes and large quantities of data, then we want to hear from you.

You’ll be based at our Bolton site (BL2 6PU).