Retention Marketing Coordinator

Fenwick Limited; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A luxury department store is looking for a Retention Marketing Coordinator to enhance customer loyalty via email and SMS campaigns. This role requires 1-2 years of marketing experience, preferably with Klaviyo, a passion for data-driven strategies, and includes a hybrid work model providing flexibility. Join a family-owned business dedicated to excellence since 1882.

Benefits

Up to 25% discount in all stores

33 days annual leave

‘Perks’ for various discounts

24/7 GP and wellbeing support

Cycle to Work scheme

Hybrid working model

Qualifications

• 1-2 years' experience in a similar role.
• Hands-on experience using CRM tools like Klaviyo.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate end-to-end execution of email and SMS campaigns.
• Support development and optimisation of automated customer journeys.
• Use customer data and insights to recommend improvements.

Skills

Klaviyo experience

Strong organisational skills

Analytical mindset

Job description

Do you want to be part of the evolving Marketing landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Marketing Strategy & Performance team as a Retention Marketing Coordinator!

When you join Fenwick, you’ll receive:

• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• 33 days annual leave (inclusive of 8 bank holidays)
• ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• WeCare -24/7 GP, wellbeing advice & support service.
• Cycle to Work scheme.
• Hybrid Working (Typically Thursday and Friday working from home).

About the role

We’re looking for a proactive and detail-oriented Retention Marketing Coordinator to join our Marketing team, with a focus on email, SMS and Loyalty campaigns. In this role, you’ll play a key part in delivering engaging, personalised communications that strengthen customer relationships, boost loyalty, and drive repeat purchases. Working across CRM channels, you’ll help deliver impactful campaigns that contribute directly to Fenwick’s growth and long-term customer engagement.

Day-to-day, you’ll coordinate the end-to-end execution of email and SMS campaigns — from content creation and audience segmentation to testing, deployment, and performance tracking. You’ll also support the development and optimisation of automated customer journeys, ensuring that every campaign is relevant, targeted, and aligned with the MyFenwick Loyalty Programme. Using customer data and insights, you’ll make recommendations that improve engagement, conversion, and retention, while staying on top of best practices, compliance, and emerging trends in CRM marketing.

This role is perfect for someone with 1-2 years’ experience in a similar role, ideally with hands-on experience using tools like Klaviyo, and a passion for creating campaigns that deliver measurable results. You’ll need strong organisational skills, an analytical mindset, and the confidence to work in a fast-paced environment where creativity and commercial thinking go hand-in-hand. If you’re excited by the chance to shape how Fenwick connects with customers, this could be the perfect next step for you.

What we are looking for in a candidate…

• Quick learner and self-starter.
• Klaviyo experience.
• 1 to 2 years in a similar role.
• Enjoys working in a fast-paced environment.
• Loves to build on strong foundations to deliver.

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!