Retail Travel Advisor

TUI Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in Manchester is seeking a Travel Advisor to enhance customer experiences through personalized service. In this role, you will inspire customers, exceed sales objectives, and develop your skills with ongoing training. Ideal candidates are passionate about delivering exceptional customer service and willing to embrace change. The position offers competitive hourly pay, commission, and fantastic holiday benefits.

Benefits

Commission for exceeding targets

Fantastic holiday benefits

Investment in development

Pension scheme

Life assurance

Qualifications

• Passion for customer service and inspiring others.
• Drive to exceed sales objectives.
• Ability to embrace change and resolve complaints.

Responsibilities

• Inspire customers and colleagues.
• Exceed sales targets.
• Resolve customer questions or complaints.
• Receive training on various systems.

Skills

Customer service

Sales objectives

Communication

Problem-solving

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Manchester Fort store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About our offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.