Retail Transaction Manager

Porsche Retail Group Ltd; London; On-site; GBP 40,000 - 76,000; Full time

Job summary

A prestigious automotive company in East London is seeking a Retail Transaction Manager to enhance financial performance and customer experience. Candidates must have a background in automotive finance and insurance, alongside strong communication and organizational skills. The role offers a competitive salary with an OTE of £76,000, various benefits, and the chance to work with luxury vehicles.

Benefits

OTE of £76,000

33 days holiday

Preferential rates on products and services

Life Assurance

Employee Assistance Program

Qualifications

• Proven experience within a previous F&I focused automotive role.
• Knowledge of FCA and other regulatory bodies.
• Valid driver's license and ability to drive.

Responsibilities

• Ensure the Centre achieves Finance and Insurance targets.
• Coach the Sales Team on funding options.
• Provide an exceptional customer experience.

Skills

Experience in automotive Finance & Insurance

Excellent communication skills

Organizational skills

Negotiation skills

Tools

Dealership management systems

CRM software

MS Office Suite

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world's most iconic brands and join Porsche Centre East London. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.

Responsibilities

• Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre East London optimises every opportunity to achieve the Centre's Finance, Insurance and Valued Added Product Targets.
• You will coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising of funding options for customers' vehicles.
• As the subject manager expert on all F&I products, you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.

Requirements

Minimum Qualifications:

• Proven experience within a previous F&I focused automotive role
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
• Knowledge of Anti-Money Laundering ("AML") and mitigation of AML risk in a high value retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver's license and ability to drive

Experience / Skills Required (Desirable)

• A track record of performing within a fast paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

• OTE of £76,000 with ability to overachieve and basic salary of £40,000.
• 33 days holiday (Including BH)
• This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre

Porsche Centre East London, located opposite Gallions overground train Station (DLR) and reachable from Custom House (Elizabeth Line). It has free onsite parking and is a short walk to Co-op and Starbucks. It is a five-minute walk from SportsDock and Galyons Royal Dock with nearby coffee shops and restaurants.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.