Retail Team Leader/ Duty Manager

Bettys & Taylors Group; Ilkley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food service company in the UK is seeking a Retail Team Leader/Duty Manager for its Ilkley location. In this full-time role, you will focus on delivering exceptional customer service and motivating your team, while upholding food safety and hygiene standards. You will need a background in customer service or retail and experience in team management. This role includes working some weekends and offers various employee benefits including profit-share bonuses, health support, and development opportunities.

Benefits

Free meals, drinks and snacks

Quarterly profit-share bonus

Flexible holiday allowance

Company-wide employee discounts

Access to health cash plan

Wellbeing support

Company-funded counselling

Pension enrolment

Qualifications

• Background in customer service, hospitality or retail.
• Experience in managing and motivating a team.
• Good communication skills and the ability to work well with others.
• Desire to learn about products and share knowledge.
• Knowledge of food safety and health & safety procedures.

Responsibilities

• Achieve excellence in customer service and engage your team.
• Maintain brand, food hygiene and safety standards.
• Work flexible hours including some weekends.
• Motivate the team in a fast-paced environment.

Skills

Customer service experience

Team management

Communication skills

Knowledge of food safety

Job description

An opportunity has arisen in our Retail team and we are looking for a Retail Team Leader/ Duty Manager to join us at Bettys Café Tearooms at Ilkley. As a Retail Team Leader/ Duty Manager you will be responsible for achieving excellence in customer service, engaging and motivating a team, as well as maintaining the highest brand, food hygiene and health & safety standards, all within a fast-paced environment. This is a full time role working 37.5 hours 5 days over 7. The start and finish times can vary depending on opening hours of the branch, this may include some early mornings or later finishes with a normal shift length of 8.5 hours per day (no split shifts.) You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns, please provide more details in your application.

Requirements

• Background in customer service, hospitality or retail.
• Experience in managing and motivating a team.
• Good communication skills and the ability to work well with others.
• Desire to learn all about our products and to confidently share knowledge and enthusiasm with our customers.
• Knowledge of food safety and health & safety procedures.

Benefits

• Free meals, drinks and snacks while at work.
• Quarterly discretionary profit-share bonus.
• Holiday allowance with the option to buy and (in some cases) sell additional days.
• Company-wide employee discounts.
• Access to our health cash plan.
• Wellbeing support.
• Company funded counselling.
• Enrolment in the company pension.

Development opportunities

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.