Retail Supervisor

MCS Group; Belfast; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading luxury retailer in Belfast is seeking a Retail Supervisor to lead and motivate a high-performing sales team. This role entails driving performance against KPIs, maintaining exceptional store standards, and delivering a world-class client experience. Candidates should have a passion for people, excellent problem-solving skills, and the ability to support team development.

Benefits

Career pathway for personal development

Industry recognized qualifications

Company pension contributions

Colleague Health Scheme

Competitive salary

Cycle to Work Scheme

Qualifications

• Passion for people with a positive attitude.
• Ability to listen and adapt to client needs.
• Enjoy supporting and building teams.

Responsibilities

• Lead and motivate the sales team to meet KPIs.
• Collaborate with marketing and commercial teams.
• Ensure high store standards and excellent client experience.

Skills

Team Leadership

Client Relationship Management

Commercial Awareness

Attention to Detail

Problem Solving

Persuasive Skills

Job description

Overview

Retail Supervisor

Belfast Based / 38.25 Hours per week

£30,829 + Bonus

MCS Group is proud to be partnering with a prestigious leading luxury retailer in Belfast to recruit a Retail Supervisor for their Flagship showrooms and brands.

This individual will play a key role in leading and motivating a high-performing sales team, ensuring the seamless day-to-day operation of the store. The successful candidate will drive performance against KPIs while upholding the highest standards of service and excellence for every client.

Responsibilities

• Represent the brand with integrity, encouraging the sales team to act as ambassadors for both the brand and its partners.
• Stay informed on new products, models, and training to maintain expert-level brand knowledge.
• Demonstrate strong commercial awareness, with a clear understanding of sales performance and KPIs
• Uphold and drive high store standards across all areas of the business.
• Collaborate effectively with commercial, online, and marketing teams.
• Lead by example, delivering a world-class client experience with pride and passion.
• Coach and support sales teams in handling all aspects of client enquiries with professionalism.
• Proactively grow the client database, setting the standard for client engagement across all brands.
• Build trust and long-term relationships with clients, deepening their understanding and appreciation of the brand portfolio.
• Ensure full team engagement with the CRM system to enhance and personalise the client journey.
• Actively seek opportunities for personal and professional development, while supporting the growth of the sales team to achieve excellence.
• Partner with the flagship leadership team to develop and sustain highly skilled, knowledgeable teams.

Essential Criteria

• Have a passion for people, with a positive can-do attitude.
• Enjoy supporting and building teams.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to get the best from your team and clients.
• Ability to adapt your style to meet your client's needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills.

Benefits

• A commitment to your personal development and a career pathway, should you wish to progress your career.
• Learn while you earn - Industry recognised qualifications.
• Company pension contributions
• Competitive salary
• Colleague Health Scheme
• Discount Scheme / Bonus scheme
• Cycle to Work Scheme

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Molly Rea, Senior Specialist Consultant at MCS Group on 02896935522.