Retail Supervisor

Co-op Group; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer is looking for a Customer Team Leader to join their team in Bath, offering flexible hours and competitive pay of £13.99 per hour. This role involves leading and supporting the store team, providing excellent customer service, and managing various responsibilities. Candidates should possess strong leadership skills and a commitment to customer care. Benefits include comprehensive training, a pension scheme, and significant discounts.

Benefits

36 days holiday

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team while working on the shop floor.
• Great people skills with the ability to build positive relationships with customers and colleagues.
• Strong organizational and problem-solving skills.
• Desire to learn, grow, and develop leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Lead the store team, coaching and supervising Customer Team Members.
• Provide friendly and thoughtful service every day.
• Manage diligence checks and stock accuracy.
• Support your store manager by deputizing when they're not working.
• Introduce and drive new products and services in-store.

Skills

Customer care

Leadership

People skills

Organizational skills

Problem-solving

Flexibility

Job description

Overview

Customer Team Leader
Location: The Scala, Shaftesbury Road, Bath, BA2 3LH
Pay: £13.99 per hour
Contract: 12-39 hours per week + regular overtime, permanent, full or part time hours
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. We are recruiting for various locations in Bath and will be happy to consider other locations you can travel to.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a Customer Team Leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Responsibilities

• As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll lead the store team, coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages.
• Lead the way when introducing new products and services in your store—work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

What you'll do

• Friendly and thoughtful service — provide welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Introduce and drive new products and services in-store, working with your team to implement change and encourage feedback.

Qualifications & Attributes

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team while rolling up your sleeves on the shop floor.
• Great people skills with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Benefits

• Full, paid training and dedicated support for personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream — a money management app giving access to a percentage of pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rota availability three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Diversity & Inclusion

We want to build diverse teams and welcome applications from everyone. We aim for inclusive stores where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We're part of the Disability Confident scheme, meaning we'll offer an interview to disabled candidates who meet the minimum criteria for a job. We will ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we'll ask if you need any reasonable adjustments to enable you to participate. You can find more about our recruitment process at jobs.coop.co.uk/apply-process. More about the Disability Confident scheme and our diversity commitments can be found at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.