Retail Security officer

MITIE Security Ltd; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Shrewsbury is seeking a Retail Security Officer to ensure a safe shopping environment through exceptional customer service. Responsibilities include conducting patrols, utilizing CCTV systems, and collaborating with store management to reduce crime. Candidates should preferably hold a current SIA licence. The role offers a competitive pay rate, comprehensive benefits, and opportunities for professional development.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

Comprehensive induction and training programme

Access to financial services and employee discounts

Progression and development opportunities

Qualifications

• Ability to deliver exceptional customer service.
• Full 5-year checkable employment/education history required.
• Training for SIA licence may be provided.

Responsibilities

• Provide industry-leading customer service.
• Conduct store patrols and deter violence.
• Utilize CCTV for crime reduction.
• Collaborate with management and police.

Skills

Customer service

CCTV operation

Communication

Education

SIA licence or certificates

Job description

Pay and Hours

Pay rate: £13.29

Various shifts (to be discussed at interview)

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA certificates (but in some circumstances training for a licence can be provided).

Requirements

Vetting: It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Responsibilities

• Deliver industry leading customer service
• Deterr violence and public order offences
• Conduct patrols of the store
• Utilise CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• Wear Body Worn CCTV to support the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re‑licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. We also have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join Our Team

Join our Mitie Team. Together our diversity makes us stronger.