Retail Security & Customer Care Champion

OCS Group Limited; Parkeston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management company is looking for a Retail Security Officer in Parkeston. You will protect customers, staff, and stock while ensuring a safe shopping environment. Key responsibilities include patrolling, monitoring CCTV, and responding to incidents. The ideal candidate holds a valid SIA License and possesses strong observational skills, with the ability to handle confrontational situations calmly. This role requires flexibility for varied shifts, and offers opportunities to assist and interact with customers.

Qualifications

• Proven ability to handle difficult situations calmly and professionally.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.

Skills

Strong observational skills

Excellent verbal communication

Calm under pressure

Education

Valid SIA License – Door Supervisor (DS) or Security Guarding

Job description

A leading facilities management company is looking for a Retail Security Officer in Parkeston. You will protect customers, staff, and stock while ensuring a safe shopping environment. Key responsibilities include patrolling, monitoring CCTV, and responding to incidents. The ideal candidate holds a valid SIA License and possesses strong observational skills, with the ability to handle confrontational situations calmly. This role requires flexibility for varied shifts, and offers opportunities to assist and interact with customers.