Retail Sales Executive

Leap-Tel Limited.; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A telecommunications company in Liverpool is seeking an Account Manager to maintain relationships with clients and deliver value for their revenue growth. The candidate will train customers on technical solutions and analyze stock levels for accounts. The role requires strong analytical skills and a focus on customer satisfaction. A background in business relationship management is essential for success in this position.

Qualifications

• Experience in maintaining and developing customer relationships.
• Ability to train users on technical solutions and services.
• Strong analytical skills for stock level management.

Responsibilities

• Maintain and develop a good business relationship with all accounts.
• Train customers on their business portals and solutions.
• Analyse stock levels of accounts ensuring no surplus or deficits.

Skills

Business relationship management

Customer training

Sales analysis

Market research

Tools

Business intelligence tools

Job description

Responsibilities

• Maintain and develop a good business relationship with all accounts.
• Focusing on delivering value to Leap’s and retailers' revenue growth.
• Train customers on their business portals, technical solutions, and services to facilitate growth.
• Analyse the stock level of each account to ensure there is no surplus/deficits in stocks.
• Understand customer requirements and informs them of the capabilities of the goods/services sold.
• Advising product developers on improvements to include in forthcoming product developments and discussing special promotions.
• Report on competitors’ activities along with customer feedback to the management.
• Ensuring standards for quality, customer service, and health and safety are met.
• stays abreast of advances in product/field and suggests possible improvements to product or service.
• Liaising with the Regional Sales Manager and delivering the right inputs for strategic decisions.
• Utilizing business intelligence tools to provide sales insights to management.
• Keeping accounts informed on prices, credit details, delivery dates, payments, and arrangements of any delivery and installation of goods.
• Make follow-up visits to accounts allocated to them to meet customer satisfaction and further orders.
• Producing reports and recommendations concerning marketing and sales strategies for management.
• market and promote Leaps products across targeted demographics whilst supporting ad hoc marketing activities at events etc.
• Update market surveys on a regular basis to carry out market research to understand trends and customer requirements to help Leap to execute new strategic plans.
• Record sales and order information, sending copies to the sales office, or entering figures into a computer system.
• Attend team meetings and share best practice with colleagues.
• Planning and executing sales meetings to help provide feedback and sales insights.
• Maintains records and accounts of sales made and handles customer complaints
• Working towards monthly or annual targets.