Retail Sales Consultant

Internetwork Expert; Harrogate; On-site; GBP 26,000 - 30,000; Full time

Job summary

A growing ecommerce business in Harrogate is seeking a Showroom Consultant. This role involves welcoming customers, assisting with their bathroom journeys, and supporting them via telephone for website inquiries. The ideal candidate should have retail experience and a strong customer service ethos. This position offers a competitive salary of £26,000-£30,000 plus uncapped commission, along with great benefits like a generous holiday allowance and wellbeing support.

Benefits

Generous holiday allowance

Length of service holiday awards

Salary sacrifice pension scheme

Subsidised gym membership

Employee assistance programme

Qualifications

• Experience in bathrooms, home improvement, or interior design is advantageous.
• Ability to quickly learn new IT systems.

Responsibilities

• Greet and engage customers visiting the showroom.
• Handle incoming customer service and sales calls.
• Maintain showroom appearance to a luxury standard.
• Advise on bathroom products and design ideas.

Skills

Retail or showroom experience

Strong communication and interpersonal skills

Confident, professional telephone manner

IT literate

Genuine passion for delivering a 5-star customer experience

Job description

Why Join Nôsa?

We’re a fast-growing ecommerce business in home improvement and interiors, with strong values of Teamwork, Care, Customer Centricity, Respect, and Integrity, and we understand that our people are central to our success. We’ll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.

About Us

nosa.co.ukis a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, we’re expanding our reach and inviting customers to experience our products in person.

We’re passionate about delivering luxury with a personal touch — and we're looking for someone who shares that vision.

The Role

As aShowroom Consultant, you'll be the face ofnosa.co.ukin our Harrogate showroom. You’ll play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combiningin-person showroom sales and customer servicewithremote support via telephone for website enquiries.

Key Responsibilities

• Greet and engage customers visiting the showroom in a warm, professional manner
• Handle incoming customer service and sales calls from our website
• Process orders using our internal IT systems (training provided)
• Maintain showroom appearance to a luxury standard at all times
• Support with basic returns processes as needed
• Contribute to achieving sales targets and maintaining excellent customer reviews
• Advise on bathroom products, add-on sales, and basic design ideas

What We’re Looking For

• Retail or showroom experience (required)
• Experience in bathrooms, home improvement, or interior design (advantageous)
• Understanding of luxury brands and customer expectations
• Strong communication and interpersonal skills
• Confident, professional telephone manner
• IT literate and able to quickly learn new systems
• A genuine passion for delivering a 5-star customer experience

Working Hours & Location

• Full-time role, working5 out of 7 days.
• Based at our new showroom inHarrogate

What We Offer:

● Generous Holiday Allowance

Enjoy 22 days of annual leave, plus bank holidays, with the flexibility to tailor your time off:

• Buy up to 3 extra days of holiday
• Or sell back up to 2 days to suit your needs

We believe in a healthy work-life balance that works for you.

● Length of Service holiday awards: 1 extra day for every 3 years service;

● Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;

● Salary sacrifice Cycle-to-work scheme;

● Staff discounts on the Leader product range;

● Subsidised gym membership;

● Your Wellbeing Matters

We care about our team’s mental and emotional health. That’s why we offer:

• Access to Able Futures, a confidential government-backed service providing practical support for mental wellbeing at work.

• Employee Assistance Programme (EAP) – 24/7 access to professional wellbeing advice, counselling, and guidance to help you thrive inside and outside of work.

● Employee Referral Bonus

• £26,000- £30,000 basic depending on experience
• Uncapped commission structure - OTE £40,000
• Flexible working hours
• Full-time and part-time positions available