Retail Sales Assistant

Dreams Ltd; Catbrain; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bed retailer seeks a Retail Sales Assistant in Catbrain to provide exceptional customer service, help customers with mattress selections, and maintain store presentation. The ideal candidate should have an engaging personality, excellent communication skills, and a willingness to learn in a flexible work environment that includes weekends and holidays.

Responsibilities

• Provide exceptional customer service and understand customer needs.
• Guide customers through the browsing process and assist in their sleep preferences.
• Use Sleepmatch technology to help customers select the right mattress.
• Maintain store cleanliness and update displays.

Skills

Engaging personality

Excellent communication skills

Determination and motivation

Team player

Willingness to learn

Flexibility

Job description

Retail Sales Assistant

CAPTION: Job details

• Posting date: 23 September 2025
• Hours: Full time
• Closing date: 23 October 2025
• Location: BS34 5TS
• Remote working: On-site only
• Company: Dreams Ltd
• Job type: Contract
• Job reference: Dreams_9935-8492

Summary

About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. Together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that’s a lot of Zzzs. With over 200 stores nationwide, you’ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you’re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job.

The job: Working as part of our Retail team in Bristol Cribbs Causeway, you will be a vital part of the store’s success for the duration of this fixed term contract. We want every store visit to be exceptional for our customers, so you’ll work closely with members of the public to understand their needs and advise them on high-value purchases.

What you’ll be doing day-to-day:

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer’s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you’ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

This is the type of person we’re dreaming of

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you’ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night’s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You’ll need to be able to commit to working full time (38.5 hours per week). Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you’ll have the opportunity earn even more commission!