Retail Sales Assistant

Travelex; Accrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading foreign exchange provider is seeking a Travel Service Partner in Accrington. You will engage with customers to understand their travel needs, process foreign exchange transactions, and deliver exceptional customer service. The ideal candidate will have great communication skills and a passion for helping others. This position offers flexible hours, employee wellness programmes, and opportunities for bonuses.

Benefits

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonuses

Pension scheme

Insurance options

Qualifications

• Natural ability to communicate and build relationships.
• Drive and vision for making a difference in customer service.

Responsibilities

• Nurture relationships with customers to understand their travel needs.
• Process foreign exchange transactions accurately.
• Meet performance goals in a retail environment.

Skills

Customer relationship building

Foreign exchange transaction processing

Communication skills

Attention to detail

Understanding customer needs

Job description

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard-working people. It's their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts in the best way possible.

What will you be doing?

1. Nurturing and forming relationships with customers to understand their travel needs.
2. Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
3. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
4. Delivering on key performance goals both procedural, operational, and customer-focused.
5. Utilising your keen eye for detail to process daily online FX requests and deliveries.
6. Implementing legal and regulatory standards and adhering to Travelex compliance procedures.

Great Communicator

You'll find talking with people and building relationships comes naturally. You'll not only be a great talker but also a good listener who is understanding of people's needs.

Desire to succeed

You'll have the drive and vision to make a difference, enjoy what you do, care about your impact, and the way you make people feel.

About Travelex

We are a leading provider of foreign exchange, founded in 1976, with a network of stores and a trusted brand in international money. Our mission is to simplify access to international money for our customers. Join us and start your journey with Travelex!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability.

Employee Benefits

• Employee wellness programmes covering physical, mental, and financial wellbeing.
• Employee discounts via Bravo Benefit.
• Flexible hours and shift patterns, with opportunities for overtime.
• 25 days holiday (pro-rata), plus bank holidays, with options to earn or sell days.
• Monthly bonus for hitting targets.
• Pension scheme with Scottish Widows.
• Insurance options such as Private Medical, Dental, and Critical Illness, including health checks and tests.