Retail Operations Officer

Shakespeare Birthplace Trust; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A cultural heritage organization in Stratford-upon-Avon is seeking a Retail Operations Officer to join their team. This role involves handling administrative tasks, supporting health and safety compliance, and managing inventory. The ideal candidate will be organized and creative, with responsibilities in marketing and retail management. Applications are open until October 23, 2025.

Qualifications

• Ability to manage administrative duties and processes.
• Experience in handling compliance with fire and safety regulations.
• Skills in marketing and maintaining retail channels.

Responsibilities

• Handle administrative duties and process invoices.
• Support compliance for health and safety.
• Manage inventory and stock control correctly.
• Organize licensing paperwork and advise on copyright status.
• Support commercial marketing efforts and maintain retail materials.

Skills

Organizational skills

Creativity

Social media management

Inventory management

Job description

Overview

Do you thrive on a new challenge and enjoy working as part of a small, dynamic team where no two days are the same? The Shakespeare Birthplace Trust is looking for a Retail Operations Officer to join our team in Stratford-upon-Avon.

You’ll be a key member of the team that supports our diverse commercial operations, from our physical retail shops and cafes to our e-commerce platform. We need someone who is organised, creative, and ready to jump in and support a wide range of tasks.

Responsibilities

• You’ll handle a variety of administrative duties processing invoices and managing licensing relationships to ensure timely payments.
• You will support the Retail Operations Manager with statutory requirements for fire, security, health & safety, and cash handling. You’ll also maintain hospitality compliance, ensuring required food standards and allergen records are kept up to date.
• You’ll use our retail management system, to ensure inventory and stock control are correctly configured and updated.
• You’ll be responsible for keeping all licensing and image sales paperwork and files organised. You will also advise on the copyright status of images and manage copyright clearance for commercial use, staying up to date on relevant issues.
• You’ll be involved in our commercial marketing output, which means you’ll play a vital support role in keeping our channels fresh. This includes accurately posting content to our social media accounts, creating newsletters and ensuring in-store materials such as point of sale are maintained and accurate.

Application information

The closing date for applications is Thursday 23 October 2025 and interviews will take place on Wednesday 29 October 2025 at the Shakespeare Centre, Henley Street, Stratford-upon-Avon.

We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.

If you would like to know more and to apply please go to our jobs website: shakespearebtrust.jobs.people-first.com/jobs/search

Equality and diversity

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.