Retail Manager - Sloane Square, London

Nestlé; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global luxury coffee brand seeks a Retail Manager for their Sloane Square team. This role involves managing daily operations at the Boutique, ensuring exceptional customer experience and leading a dynamic team. The ideal candidate will have proven leadership experience, ideally in a retail or luxury environment and a strong commitment to customer service. Successful candidates will benefit from various perks including a competitive salary, bonuses, and opportunities for personal growth.

Benefits

Competitive salary

Potential annual bonus up to 10%

Private medical insurance

25 days holiday plus statutory bank holidays

Complimentary Nespresso Coffee Machine and coffee capsules

Qualifications

• Proven leadership experience in retail, ideally in a luxury environment.
• Experience managing teams under pressure with a passion for customer experiences.
• Ability to build relationships with customers and handle employee relations.

Responsibilities

• Oversee daily operations of the Boutique.
• Develop strategic plans in alignment with business goals.
• Lead a team to achieve commercial objectives.

Skills

Proven retail leadership experience

Exceptional communication skills

Customer-centric focus

Job description

Position Snapshot

Location: Peter Jones, Sloane Square, London

Position Type: Full-time

Reports to: Regional Business Manager

Salary: Competitive salary plus potential bonus, pension, private medical insurance and other excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.

This is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.

About the role

We are looking for an inspiring, passionate and visionary Retail Manager to join the Nespresso Sloane Square team based in Peter Jones department store. You will be responsible for the entire daily operations of the Boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction. You will lead the Boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the Boutique’s success, ensuring the commercial deliverables and KPI’s are achieved.

Key responsibilities of a Nespresso Retail Manager

• Translate the Boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure appropriate floor coverage.
• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more!
• Ensure the Boutique is working in a safe and compliant way throughout the day-to-day operations.

Take responsibility, show motivation and in return you can expect great opportunities.

What will make you successful?

You will have the autonomy within this varied role to achieve big things! To help you do this you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences. You will also have:

• Proven leadership experience, supporting people to develop coupled with a solid understand of HR best practice and management of employee relations cases.
• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
• Experience of making strategic decisions and action planning to drive the right results.
• Exceptional communication and interpersonal skills.

Why join us?

At Nespresso, every cup begins with you. Whether it is helping a customer discover their new favourite blend or leading a team to exceed expectations, you will be part of something special. Your team will represent the full spectrum of the Nespresso experience — offering expert knowledge and luxury service with confidence and warmth. As part of your role as Retail Manager we will offer you:

• A real focus on personal development and growth. You will have the opportunity to be assigned a mentor and be involved in project work that broadens your knowledge and gives you visibility across the business.
• Up to a 10% potential annual bonus.
• Private medical insurance.
• 25 days holiday + statutory bank holidays.
• Competitive pension scheme.
• A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.

Our Story

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we have responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.

At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it is a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability

We will be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please do not delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Nestlé's Commitment to a Diverse and Inclusive Workplace

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!