Retail Manager

Compass Group UK & Ireland; Barry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading catering company in Wales is seeking an experienced Retail Manager to oversee all service operations in Defence. You will be responsible for supervising teams, ensuring high-quality customer service, and managing operational efficiency. Ideal candidates will have strong management experience, financial acumen, and outstanding communication skills. This role comes with a comprehensive benefits package, including discounts on shopping and healthcare access.

Benefits

Contributory pension scheme

Career pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards for spending

Wellness and exercise classes

Qualifications

• Minimum of two years of management experience within a similar sector or industry.
• Experience managing teams in a similar role.
• Demonstrates brilliant financial acumen.

Responsibilities

• Supervise teams to ensure high-quality food and customer service.
• Oversee efficiency of all in-unit operations.
• Manage inventories and monitor budgets.

Skills

Great-tasting food passion

Exceptional customer service

Management experience

Financial acumen

Communication skills

Organizational skills

Motivated individual

Job description

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Job Introduction

We're recruiting an experienced Retail Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Defence on a full time basis, contracted to 40 hours per week.

As a Retail Manager, you will be responsible for ensuring our unit and service counters run smoothly and helping to deliver truly incredible experiences. In return, you'll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: 5 out of 7 days

Your key responsibilities will include:

• Supervising teams to ensure we continue to deliver impeccable food and customer service
• Overseeing the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans
• Communicating regularly with your line manager to monitor KPIs and targets
• Representing Compass Group UK&I and maintaining a positive brand image
• Identifying opportunities for new service concepts to drive sales
• Liaising between customers and our internal teams to ensure we continue to exceed expectations
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.

Our ideal Retail Manager will:

• Be passionate about great-tasting food and exceptional customer service
• Have a minimum of two years of management experience within a similiar sector or industry
• Have experience managing teams in a similar role
• Demonstrate brilliant financial acumen
• Have excellent communication and organisational skills
• Be an ambitious and motivated individual who is always looking to upskill

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2001/94683001/52785864/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!