Retail Lead - St Helens

Nike; St Helens; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global athletic apparel company is seeking a Retail Lead in St Helens to provide exceptional service and manage a small team. The role emphasizes customer experience and brand standards, requiring strong communication and retail experience. Successful candidates will enjoy competitive benefits, including performance-based bonuses and employee discounts.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion support

Employee discounts

Qualifications

• Preferred experience in customer service and retail.
• Ability to manage a team effectively.
• Demonstrated sales techniques and communication skills.

Responsibilities

• Deliver exceptional consumer service and brand experience.
• Coordinate and motivate team members.
• Ensure compliance with NIKE standards.

Skills

Customer service experience

Retail experience

Effective communication

Team management

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

St Helens is looking for a Retail Lead to join our team and provide world‑class service to the consumer.

What you bring

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross‑functionally.

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance‑based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and / or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (9:30am‑8pm), which may include day, evening, weekends, and / or holidays, based on department and store / company needs.

Apply now online.

We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission : To bring inspiration and innovation to every athlete in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.