Retail Department Lead & Customer Service Coach

Halfords; Westwood; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking a Retail Team Leader to enhance management skills and support customer service excellence. Responsibilities include supervising a team, ensuring store compliance, and driving sales performance. Ideal candidates will have experience in customer service and team leadership. Various benefits are offered, including discounts, wellness programs, and training opportunities, making it an excellent opportunity for career development in a thriving retail environment.

Benefits

Store discount of 25% on most products

Employee discount up to 50% off garage bills

Discounted Breakdown Cover

Access to wellness programs

Life Assurance

Uniform provided

Cycle to Work scheme

Qualifications

• Experience supervising or leading a small team.
• Experience delivering exceptional customer service.
• Experience providing on-the-job training to others.

Responsibilities

• Support the store management to ensure exceptional service delivery.
• Ensure compliance with security and stock loss procedures.
• Contribute to the training and development of team members.

Skills

Supervising or leading a small team

Delivering great customer service

On-the-job training/coaching

Working to tight deadlines

Achieving exceptional results against sales targets

Technical knowledge in motoring or cycling

Job description

A leading UK retailer is seeking a Retail Team Leader to enhance management skills and support customer service excellence. Responsibilities include supervising a team, ensuring store compliance, and driving sales performance. Ideal candidates will have experience in customer service and team leadership. Various benefits are offered, including discounts, wellness programs, and training opportunities, making it an excellent opportunity for career development in a thriving retail environment.