Retail Customer Advisor (Manchester Arndale) 37.5 hours

Three UK; Manchester; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading telecommunications company in Manchester is seeking a Retail Customer Advisor to enhance customer journeys and provide exceptional service. The advisor will achieve sales targets and drive KPIs while working collaboratively within a high-performing team. Full training is provided, and individuals with a passion for customer service are encouraged to apply. This role offers a competitive salary, bonuses, and various benefits including a staff handset and pension contributions.

Benefits

Free staff handset and unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Discounts across thousands of retailers and activities

Opportunities to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to understand and meet customer needs.
• Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through promoting innovative products.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

Retail Sales

Upselling

Product Demos

Guest Services

Lead Generation

Job description

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customers unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries ensuring a resolution is given promptly.

Qualifications

It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent empowering you to innovate collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.

At Three we offer a range of benefits

• A free staff handset unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)

As a bonus within retail you will also receive

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers activities gyms and health clubs with our Perks at Work scheme
• Opportunity to win Three Celebrates monthly and annual awards

What we offer

We care about our people’s success by offering great pay bonuses up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee‑led DEI Networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really are your personality creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

#LI-Onsite

Remote Work: No

Employment Type: Full‑time

Key Skills

Sales Experience, Customer Service, Organizational skills, Basic Math, POS, Millennium, Accounting, Retail Sales, Upselling, Product Demos, Guest Services, Lead Generation

Experience: years

Vacancy: 1