Retail Assistant Store Manager

PUMA Gruppe; Portsmouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading global sports brand is seeking a Retail Assistant Store Manager in Portsmouth to drive sales and customer experience. Responsibilities include achieving sales targets, leading team recruitment and development, and ensuring operational compliance. Ideal candidates will possess management experience in retail, a passion for the brand, and excellent interpersonal skills. This position is crucial for candidates aiming to progress to Store Manager, offering exposure to high-performance team dynamics.

Qualifications

• Proven management experience in a customer service-oriented retail environment is essential.
• Strong interpersonal, communication, and motivational skills required.
• Must be customer-oriented, reliable, and friendly.

Responsibilities

• Ensure the store exceeds sales and profitability goals.
• Maintain high standards of customer experience according to PUMA's values.
• Assist in the recruitment and training of team members.

Skills

Management experience

Customer service orientation

Interpersonal skills

Organizational skills

Team development

Communication skills

PC literacy

Tools

MS Office

Job description

Retail Assistant Store Manager

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Responsibilities

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

Qualifications

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skills
• Ability to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Open offices and great teams: PUMA UK has much to offer in Manchester, Batley and Dublin.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.