Retail Assistant Manager (Holyhead Superstore)

Cancer Research UK (CRUK); Holyhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charity organization in Holyhead is seeking a Retail Assistant Manager to support the shop manager in guiding a diverse team. Responsibilities include maintaining store standards, achieving sales targets, and engaging with the community. The ideal candidate has experience in retail and a strong commitment to customer service. This permanent position offers a competitive salary and benefits package.

Benefits

Generous salary and benefits package

Flexible leave allowance

Discounts on travel and technology

Access to wellbeing support

Qualifications

• Experience of working in a lively and vibrant retail environment.
• Ability to work effectively both independently and as part of a team.
• Strong communication skills to create relationships.

Responsibilities

• Support the shop manager to guide and engage a diverse team.
• Ensure compliance with health and safety and HR policies.
• Deputise for the shop manager in their absence.

Skills

Customer service

Team leadership

Commercial awareness

Community engagement

Flexibility

Job description

Overview

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager

Salary: £25,209- £29,432 plus benefits

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Full time 37.5 hours per week

Location: Holyhead Superstore

Closing date: 21st September 2025 23:55. This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found

• The internal title for this role is Assistant Shop Manager.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

About Cancer Research UK: At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. We’re looking for someone talented who shares our vision and a commitment to the cause.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store, including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including ability to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. While a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We provide a generous salary and benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel and technology, gym membership, and more. We also offer access to wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; however, we won’t be able to view them until we invite you for an interview. Please complete the work history section of the online application form for quick, fair and objective assessment.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.

For more information, please visit our website or contact us at [e-mail]. You can also follow us for updates on LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures. We especially welcome applications from ethnic minority groups that are under-represented.

We want every candidate to perform at their best throughout the application process and at work. If you have any concerns or require adjustments to enable this to happen, please contact [e-mail] or 020 3469 8400 as soon as possible.

We are unable to recruit anyone under the age of 18 to protect young people from health and safeguarding risks.