Retail Assistant Manager

Dynamix Recruitment ltd; Hay Mills; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading retail company in Hay Mills is seeking an experienced Retail Store Manager. You will oversee daily operations, lead a small team, and ensure exceptional customer satisfaction. The ideal candidate has strong retail management experience, excellent communication skills, and a passion for DIY. Competitive salary with bonus scheme and staff discounts are offered.

Benefits

Competitive salary with bonus scheme

Staff discount on all products

Training and development opportunities

Supportive, community-focused work environment

Qualifications

• Proven experience in retail management, ideally in DIY or hardware.
• Strong leadership and people management skills.
• Familiarity with EPOS systems and basic financial reporting.

Responsibilities

• Lead and motivate the team for exceptional customer service.
• Manage inventory and supplier relationships.
• Drive sales through local marketing and promotions.

Skills

Retail management experience

Leadership skills

Communication skills

Commercial awareness

Customer service skills

Job description

Location: Hay Mills

Salary: £28,000-£30,300 + performance bonus + staff discount

Contract Type: Full-time, Permanent

Hours: 41 hours/week (including some weekends)

About Us

We're a well-established, DIY and hardware store serving our local community with tools, materials, and expert advice. From weekend warriors to seasoned tradespeople, we pride ourselves on delivering quality products and outstanding service.

The Role

As our Retail Store Manager, you'll be the driving force behind daily operations, team leadership, and customer satisfaction. You'll oversee everything from stock control and merchandising to staff development and sales performance.

Key Responsibilities

• Lead and motivate a small team to deliver exceptional customer service
• Manage inventory, supplier relationships, and stock replenishment
• Ensure the store is clean, safe, and well-presented at all times
• Drive sales and meet performance targets through local marketing and promotions
• Handle customer queries, complaints, and bespoke orders with professionalism
• Implement health & safety and compliance procedures
• Report on KPIs and contribute to strategic planning

What We're Looking For

• Proven experience in retail management, ideally in DIY, hardware, or trade environments
• Strong leadership and people management skills
• Commercial awareness and a hands-on approach to problem-solving
• Excellent communication and customer service skills
• Familiarity with EPOS systems and basic financial reporting
• A passion for DIY, home improvement, or trade tools is a big plus!

Perks & Benefits

• Competitive salary with bonus scheme
• Staff discount on all products
• Training and development opportunities
• Supportive, community-focused work environment