Retail Assistant

Familia Supra Omnia Limited; Exmouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local retail company based in Exmouth is seeking a part-time Retail Assistant to provide excellent customer service and support with school uniforms and workwear. The role involves a variety of tasks, including operating embroidery machines and packing orders. Ideal candidates should be friendly, reliable, and eager to learn new skills in a busy environment. This position offers competitive pay, a bonus scheme, and a supportive team atmosphere.

Benefits

Performance-based bonus

Private medical insurance

Practical skills training

Advanced rota planning

Supportive team environment

Qualifications

• Friendly and positive attitude towards customers.
• Pride in accuracy and doing things properly.
• Comfortable working in a busy environment.

Responsibilities

• Provide warm service to customers.
• Support uniform sizing for parents and students.
• Operate embroidery and printing equipment.
• Prepare and pack orders to a high standard.
• Maintain cleanliness and stock in the shop.

Skills

Customer-focused attitude

Attention to detail

Ability to learn new skills

Reliability

Organised

Job description

Retail Assistant

Part-time – 29–35 hours per week. From £13.00 to £13.50 per hour depending on experience (plus annual bonus!). Permanent job based in Exmouth, Devon.

Are you friendly, reliable, and enjoy helping people?

We’re looking for a Retail Assistant to join our small, hardworking team – supporting customers with school uniforms, workwear, and helping out in our embroidery/DTF production workshop. This is a hands‑on, varied role where no two days look the same. One moment you’ll be helping a family pick out new school uniform, the next you might be loading embroidery machines or packing custom orders. If you like staying busy, learning new skills and working in a supportive team, you’ll fit in perfectly.

What you’ll be doing

• Giving warm, helpful service to every customer
• Supporting parents and students with uniform sizing
• Operating embroidery and DTF printing equipment (training provided)
• Preparing, packing and checking orders to a high standard
• Keeping the shop clean, tidy and well‑stocked
• Helping with stock, deliveries and general workshop organisation
• Using the till/EPOS system and handling click‑and‑collect orders

Who we’re looking for

You don’t need loads of experience – what matters most is attitude. You’ll be great in this role if you are…

• Friendly, positive and customer‑focused
• Someone who takes pride in accuracy and doing things properly
• Happy to learn new skills and use machinery
• Comfortable working in a busy, fast‑moving environment
• Reliable and organised, with good attention to detail

Why join us

• Competitive hourly rate between £13 to £13.50 per hour depending on experience
• Performance‑based bonus scheme
• Private medical insurance, with employee assistance programme (EAP)
• Commitment to provide 4 weeks' worth of rotas in advance
• A genuinely supportive, down‑to‑earth team
• Practical skills training (embroidery, DTF, artwork setup)
• A role where your work really helps local families, schools and businesses
• A stable business with plans to grow

If you want a job where you’ll feel valued from day one and enjoy a mix of retail and hands‑on production work, we’d love to hear from you. Our recruitment process will be an initial telephone interview followed by a final stage in‑person interview, with the view of training and inducting our new team member in January!

We welcome applications from everyone. We’re committed to being a fair and inclusive workplace, and we’ll always make sure people are treated with respect and given equal opportunities to succeed.