Retail Assistant

MacLeod Estates Ltd; Dunvegan; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading heritage attraction in Dunvegan, Scotland, is seeking a self-motivated Retail Sales Assistant to enhance the operational performance of the Retail department. The ideal candidate enjoys dealing with customers, delivering exceptional service, and has strong interpersonal skills. Experience in a customer-focused role and good general education are required. This role offers a chance to work in a dynamic environment surrounded by Highland history.

Qualifications

• Experience in a customer-focused position in a dynamic working environment.
• Ability to multi-task and resolve issues under pressure.
• Some experience working in a cultural or heritage environment.

Responsibilities

• Deliver warm Highland Welcome and 5* customer service experience.
• Enhance operational performance of the Retail department.
• Dealing with customers in a busy retail environment.

Skills

Customer-focused personality

Strong interpersonal skills

Communication skills

Computer literacy

Cash handling experience

Education

Good general education (GSCE or equivalent)

Tools

Word

Excel

Retail Stock Monitoring Systems

Job description

Dunvegan Castle & Gardens is an iconic part of Scotland's heritage at the heart of the 41,000-acre MacLeod Estate on the Isle of Skye. As the ancestral home of the Chiefs of Clan MacLeod for 800 years, Dunvegan is a multi-award-winning 5* heritage attraction, acting as a magnet for an average 180,000 visitors per year. As a major visitor attraction on the island, we operate with a diverse and friendly team who share our passion to preserve, develop and share this unique part of Highland history with our visitors.

We are looking for a self‑motivated Retail Sales Assistant to join our team to enhance the operational performance of our busy Retail department. As someone who enjoys dealing with people, your mission is to deliver our trademark warm Highland Welcome alongside a 5* customer service experience.

Qualifications

• Experience in a customer‑focused position in a dynamic working environment
• Strong interpersonal and communication skills
• Good general education (GSCE or equivalent)
• Computer literacy – Word, Excel, Retail Stock Monitoring Systems
• Cash handling and till experience. Training will be provided

Desired Skills & Experience

• Customer‑focused personality with strong interpersonal and communication skills
• Interest in retail sales and Highland history
• Ability to multi‑task and resolve issues under pressure
• Adaptability – this is a varied and interesting role which requires a flexible approach
• Some experience working in a cultural or heritage environment
• A foreign language skill is not required but is desirable