Retail Administration Manager - Charity

C2 Recruitment; England; On-site; GBP 34,000 - 40,000; Full time

Job summary

A reputable charity organization based in Romford is seeking a Retail Operations Manager to oversee the operations of its retail estate. The role involves managing property maintenance, ensuring health and safety compliance, and leading a team. Ideal for candidates experienced in retail operations and passionate about making a difference in the charity sector. Offers a supportive work environment with no weekend hours and generous holiday allowance.

Benefits

28 days' holiday including your birthday off

No weekend work

Inclusive culture

Values-driven environment

Qualifications

• Experience in retail, estates or facilities administration/operations management.
• Proactive and hands-on approach.
• Ability to influence stakeholders at all levels.

Responsibilities

• Manage property maintenance and site compliance across retail stores.
• Act as main contact for landlords and external contractors.
• Oversee service contracts and insurance claims.
• Control costs using lean management practices.

Skills

Retail operations knowledge

Health & safety knowledge

Organisational and planning skills

IT and reporting skills

Relationship building skills

Job description

Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: 34,532 per annum
Contract: Permanent, Full Time
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate retail administration or operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager/Retail Administration Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

Overview

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Key Responsibilities

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities administration/operations management across retail/charity
• Key knowledge of retail operations
• Strong knowledge of health & safety
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Working within an amazing team with a fantastic inclusive culture
• No weekend working
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?

Apply now and help support a growing charity retail team through high-impact estates and operations work.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering