Retail Account Manager

Elemis; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading skincare brand is seeking a Retail Account Manager to drive success across retail locations in Chelmsford. You will oversee sales performance, develop your team, and ensure operational excellence while focusing on customer experience and sustainability. Candidates should have proven sales records, experience in managing teams, and relevant qualifications. This full-time position offers generous employee benefits including discounts, healthcare, and a pension scheme.

Benefits

Generous Staff Discount

Excellent well-being policies

Generous Holiday Allowance

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Cycle to Work Scheme

Qualifications

• Proven sales record required.
• Experience supervising and managing a team is essential.
• Practical experience in conducting beauty treatments is necessary.

Responsibilities

• Drive sales performance across allocated retail accounts.
• Recruit and train a high-performing retail team.
• Analyze sales trends to maximize results.
• Ensure optimal inventory levels, minimizing shrinkage.
• Deliver exceptional customer journeys and monitor customer satisfaction.

Skills

Sales performance

Team development

Operational excellence

Customer experience

Sustainability focus

Education

NVQ Level 3 in Beauty Therapy or equivalent

Good level of UK/European education or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Account Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Chelmsford

Description

We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.

Contract Type: Permanent or Fixed
Weekly Hours: 37.5 hours across 5 days - flexibility required

What Will You Do?

Sales & Productivity

• Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.
• Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.
• Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.
• Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.

Team Development & Motivation

• Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.
• Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.
• Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.
• Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.

Operational Excellence

• Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.
• Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.
• Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.

Customer Experience

• Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.
• Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.

Sustainability Focus

• Contribute to the brand’s short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.
• Be mindful of the brand’s sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.

Relationship Building

• Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.
• Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.

Coaching & Leadership

• Deliver in-store training sessions to enhance the team’s product knowledge, customer service skills, and treatment expertise.
• Support colleagues by sharing best practices and fostering a collaborative network across stores.

The Perfect Candidate:

• NQV Level 3 in Beauty Therapy or equivalent qualification
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail / store role and industry
• Experience supervising and managing a team
• Proven sales record
• Practical work experience in conducting treatments
• Good level of computer literacy in Microsoft Word and Excel
• Previous experience working with a professional brand

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type