Restoration Team Supervisor

ServiceMaster Clean of Fraser Valley; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A restoration franchise in England is seeking a Restoration Supervisor to manage fire and water damage recovery jobs. The ideal candidate will have excellent communication skills and a construction background. Responsibilities include overseeing job processes, supervising a team, and ensuring customer satisfaction. The role offers competitive pay, opportunities for growth, and paid vacations after specific employment milestones.

Benefits

Competitive pay

Paid holidays after 6 months

Paid vacation after 1 year

Bonus for being on call

Commissions for referrals

Qualifications

• Effective written and oral communication.
• Experience in cleaning/restoration preferred.
• Ability to travel locally or out of state when necessary.

Responsibilities

• Manage and complete jobs according to SERVPRO® processes.
• Monitor, communicate, and respond to customer needs.
• Supervise Production Technicians and perform quality control.
• Resolve problems quickly as they arise.

Skills

Excellent communication skills

Superb interpersonal skills

Construction background

Education

High school diploma/GED

Job description

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Supervisor. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Manage and complete jobs according to SERVPRO® processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add‑on sales and security checks

Qualifications

• Construction background
• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds and to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects
• After 6 months 6 major holidays paid
• After 1 year 1 week paid vacation
• After 3 years 2 weeks paid vacation
• $50 bonus for being on call
• 5‑10% commissions for referrals

Compensation: $20.00 - $22.00 per hour

Picture Yourself Here

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

EEO Statement

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.