Restaurant Supervisor

Restaurant; Port Ellen; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel and dining establishment in Port Ellen is seeking an Assistant Restaurant and Bar Manager to lead the team and ensure exceptional dining experiences. The ideal candidate will have over 3 years of senior management experience in hospitality, strong leadership skills, and a passion for customer service. Responsibilities include managing staff, overseeing daily operations, and maintaining high standards of service and safety. This full-time position offers a beautiful work environment and excellent career prospects.

Benefits

Excellent career prospects

Discounts for friends and family

Team social events

Use of the Championship Links Golf Course

Qualifications

• 3+ years in a senior management position within a hotel or restaurant.
• Experience overseeing multi-outlet venues.
• Strong working knowledge of HR procedures.

Responsibilities

• Guide the team and create an inclusive environment for team and guests.
• Manage rotas, timesheets, and wages.
• Engage in daily operations and look for opportunities to enhance service.

Skills

Proven leadership and management skills

Excellent time management and delegation skills

Accountability and proactive problem-solving under pressure

A passion and exquisite understanding of hospitality

Barista experience within a fast-paced food-service environment

Education

WSET qualification or equivalent

First Aid certificate

Tools

Microsoft Office systems

Job description

Assistant Restaurant and Bar Manager | Another Place - The Machrie

Wild coastlines, big skies and a close-knit island community set the rhythm of daily life on Islay. The roll of waves, breeze-blown dune grasses, and call of seabirds make up a rich island soundtrack. It’s a haven for people who live and breathe the outdoors. Exhilarating and revitalising, vibrant and relaxed - the wonder of the wilds here is limitless.

Set within this captivating landscape lies Another Place – The Machrie. Originating from the Gaelic term ‘machair’, meaning ‘the linking stretch of land that joins the grassy dunes with the shoreline’, The Machrie offers elevated comforts and unforgettable experiences.

Our Assistant Restaurant and Bar Manager role:

We’re looking for an Assistant Restaurant and Bar Manager to guide our Restaurant and Bar team, and to support our Restaurant and Bar Manager to deliver award-winning, locally sourced and memorable dishes and dining experiences.

Across land, sea and air, Islay is brimming with fresh island produce – all coming together at The Courtyard and the hotel’s award-winning 18 Restaurant & Bar. From Loch Gruinart oysters, Islay scallops and Port Askaig lobster, to superb beef, lamb and game, and locally grown vegetables, our menus are as fresh as they come. Behind the bar, you’ll also find Islay whisky, gin, rum and an array of craft beers.

Our Restaurant and Bar team is essential for maintaining our exemplary guest satisfaction at Another Place – The Machrie. Together, we deliver exceptional food and ensure that guests receive a consistently high-quality dining experience. Our team also ensures that guests receive a warm welcome and are cared for, aware of our current offerings, and enjoy every moment that they spend with us.

As our Assistant Food and Beverage Manager you’ll be:

• Guiding the team in an empathetic way, leading by example, and creating an inclusive and welcoming environment for team and guests.
• Managing rotas, timesheets, and wages in line with business needs.
• Supporting our Restaurant Manager with team training, development, and performance management.
• Actively engaging in daily operations and looking for opportunities to go above and beyond for team and guests.
• Creating a welcoming and relaxed environment for guests, by empowering team with Restaurant and Bar knowledge, and promoting a smooth running of service.
• Handling and resolving guest complaints with a mindful, proactive, and considerate approach.
• Supervising functions and events in a professional manner, ensuring the highest level of guest satisfaction.
• Warmly welcoming guests, including members of Islay Golf Club.
• Working alongside our Food and Beverage Manager and Head Chef to improve all aspects of our food and dining service.
• Following COSHH and health and safety procedures.
• Implementing fire procedures and team safety procedures.
• Ensuring Health and Safety compliance and enforcing food hygiene regulations.
• Contributing to our ongoing development projects to create exciting new food and beverage concepts.

Please note, this is a full-time salaried role working 40 hours per week.

With 43 beautifully designed rooms, a world-class Scottish championship links golf course, a contemporary restaurant showcasing seasonal island produce (recognised with a 4* Silver AA award and a Rosette), a wild Scandinavian-inspired hot tub garden, and an art collection curated throughout by Sue Nye, The Machrie encapsulates the best of both worlds; a feeling of being looked-after, and the freedom to explore.

For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

The skills you’ll be sharing with us:

• Proven leadership and management skills
• Excellent time management and delegation skills
• 3+ years in a senior management position, within a hotel or restaurant
• IT literacyin Microsoft Office systems
• Accountability and proactive problem-solving under pressure
• A broad knowledge of wines and ingredients, with a particular passion for Scottish and locally sourced, sustainable foods (desirable)
• An eye for profit margin, and an operational approach to effective budgeting
• Experience of overseeing multi-outlet venues
• Previous experience of managing, leading and training a large team
• A strong working knowledge of HR procedures (essential)
• A passion and exquisite understanding of hospitality
• A proven track record of consistently achieving financial targets
• A WSET qualification or equivalent (essential)
• A First Aid certificate (essential)
• Experience with weddings, events and private dining experiences
• Barista experience, ideally within a fast-paced food-service environment
• A genuine care for our team and our wider community and environment

Life at Another Place – The Machrie

On Islay, The Machrie embraces all-season island living. With long winters, limited entertainment, and few distractions, it requires an appreciation and resilience for rural life.

As a team, we work together to deliver memorable moments for our guests to immerse themselves in the vibrancy of island living, and it’s our strong sense of community and our wider connection to the residents and natural beauty of Islay, that allows us to offer a space where outdoor living and indoor comforts coalesce – where both guests, locals, and team can rest, play, work, gather, and make the most of what matters.

Due to the hotel’s remote location, you will require a valid driving license and access to a personal vehicle.

What we’ll offer you in return:

• A relaxed, professional place to work in a beautiful location – Islay ‘the queen’ of the Hebridean archipelago off the West Coast of Scotland
• A welcoming team of like minds, eager to support and encourage each other
• Excellent career prospects in an ever-expanding organisation
• Use of our Championship LinksGolf Course (7,000 yards from the back trees, rated one of the world's top 100), regardless of ability
• Special rates for you and your friends & family to stay at Another Place – The Machrie, Another Place – The Lake, SeaSpace, and Watergate Bay Hotels
• Discounts for you and your friends & family to eat at our variety of restaurants (including 18 Restaurant and Bar)
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. With far-reaching views stretching across the golf links and Laggan Bay, you’ll never be short on inspiration. Life at Another Place isn't just a job - it's a transformative career opportunity.

If you come alive in nature and have a genuine desire to expand your hospitality skills in a location where your attitude and experience truly matter, Another Place - The Machrie is the place for you.

If you would love to join us as our Assistant Restaurant and Bar Manager, apply now and be part of our journey at Another Place – The Machrie, a wonderful place to work.