Restaurant Supervisor

Malmaison Hotel du Vin; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hospitality firm in Harrogate is looking for a Restaurant Supervisor to lead the dining experience. This role requires high standards of service and guest interaction. The firm offers competitive pay, opportunities for career progression, and a range of employee benefits including discounted accommodation and wellness programs. Ideal candidates will have experience in hospitality management, a strong focus on customer service, and the ability to enhance guest experiences.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness activities

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in a managerial role is required.
• High standards in service and hospitality.
• Ability to work under pressure and deliver a high-quality guest experience.

Responsibilities

• Supervise restaurant operations ensuring high service standards.
• Engage with guests to deliver exceptional service.
• Support training and development of staff.

Skills

English

Customer Service

IT Software

Academics

Chemical

ERP

Job description

Opened 2003
48 Bedrooms
64‑seater Bistro & Bar
3 Private Event Spaces – seating up to 60

Harrogate is a Victorian spa town in North Yorkshire east of the Yorkshire Dales National Park. Its heritage as a fashionable spa resort continues in the Montpellier Quarter with the Royal Pump Room Museum documenting the importance of local mineral springs. Twice voted Happiest place to live in the UK Harrogate’s charming laid‑back nature is a true reflection of Yorkshire hospitality. The hotel is housed within a row of magnificent Georgian‑style houses located across from Montpellier Gardens.

About the Role

Restaurant Supervisor – Hotel Du Vin

12.77 Per Hour Tronc – 30 Hours

Permanent Contract

Harrogate

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!

We create memories that the guest will never forget. This could be the next step for you into a Head of Department position within Hotel Du Vin. We actively encourage internal development and progression Onwards and Upwards.

About You

Benefits

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from 5 per month.
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness Week and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save directly from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner Bed & Breakfast.
• We are a proud sponsor of The Brain Charity helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical–free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Required Experience: Manager

Key Skills:

• English
• Academics
• Customer Service
• IT Software
• Chemical
• ERP

Employment Type: Full‑Time

Experience: years

Vacancy: 1