Restaurant Manager

The White Horse; Hitchin; On-site; GBP 30,000 - 35,000; Full time

Job summary

A family-run restaurant in Hitchin is looking for a passionate manager to lead the team and ensure high standards of service. You will support the staff in creating an excellent dining environment, drive sales, and manage guest experiences. The ideal candidate should have previous experience in a similar role and a love for food. This position offers great benefits including generous discounts and a structured career progression program.

Benefits

Generous discount across all ACI sites

Regular supplier trips

Great share of tips

Staff meals on shift

Career progression program

Cycle to work scheme

Charity day off

Wine at cost

Qualifications

• Experience in a similar role with a focus on foodservice.
• Understanding of Farm-to-fork ethos.
• Ability to manage guest requests and complaints efficiently.

Responsibilities

• Create a welcoming environment for guests.
• Drive restaurant sales while managing labour budgets.
• Train team members to maintain high service standards.
• Empower team to exceed guest expectations.

Skills

Restaurant management

Team motivation

Customer service excellence

P&L management

Job description

Who are you?

You know your way around a restaurant and can see what is happening, often before it's even happened! Understanding the pinch points and how to manage the flow of our site restaurants you are able to keep a cool head and motivate your team.

You are a foodie, have been in a similar role, and understand the Farm-to-fork ethos with 2 Rosetta silver star service.

What’s the role?

• Support the site in creating a great and welcoming environment
• Encouraging the team to take pride in their work and provide highest standards of service
• Strive for excellence in all you do and driving the restaurant sales, understanding your labour budgets and your P&L.
• To stay on top of guest requests and search for opportunities to go above and beyond for our guests, empowering the team to do that too
• To effectively manage guest complaints, escalating if required
• Recognising and celebrating the successes of your team
• Implementing and training your team in maintaining our silver star service.
• Communicate effectively with the kitchen, your managers, your team and the guests
• Live the ACI values and work towards our mission of 'making people happy'

What’s in it for you?

• Generous discount across all ACI sites on both food and drink
• Regular trips out to suppliers locally and internationally
• Great share of tips and tronc
• Staff meals on shift
• Rising Stars program for career progression within the company
• Cycle to work scheme
• ‘Live your life’, charity day off each year
• Wine at cost

Anglian Country Inns

Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!

If you think you have the relevant experience and want to join our friendly family please don’t delay and apply today