Restaurant Customer Advisor

Dobbies; Atherstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden center retailer in the United Kingdom is seeking a Restaurant Customer Advisor to deliver exceptional service, drive sales, and maintain cleanliness. Ideal candidates are passionate about customer experience and thrive in fast-paced environments. Competitive perks include generous discounts, development opportunities, and a thriving team culture.

Benefits

Generous annual leave

50% discount in Restaurants

Access to financial wellbeing support

Development opportunities

Qualifications

• Experience in a customer-facing role.
• Ability to build relationships and work well within a team.
• Eager to learn new skills and gain experience.

Responsibilities

• Providing excellent customer service within the restaurant.
• Driving sales through customer interactions.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer service

Sales

Teamwork

Communication

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions within the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
• Collaborating with your team to maintain the cleanliness and upkeep of the store.
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience.

Who we are looking for

• A passion for delivering a great customer experience with a smile.
• Experience in a customer-facing role and a passion for hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, with a proactive and hardworking attitude.
• Eager to learn new skills and gain experience.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values at all times – being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities through Dobbies Academy and eLearning platforms.
• A thriving, passionate, diverse culture committed to making it work for our customers.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We host events and support a national charity, fostering community connections. We are committed to being a great place to work, encouraging colleagues to be their best and celebrating successes together.