Resource Scheduler

Yorktel; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Managed Services Provider is seeking a Resource Scheduler. This position involves coordinating field resources, managing project documentation, and collaborating with various teams to ensure successful service delivery. Ideal candidates will possess strong organizational skills, experience in logistics or project management, and the ability to communicate effectively in a fast-paced environment. Discover an excellent salary and benefits package including pension, private healthcare, and more.

Benefits

Pension

Private Health Care

Private Dental

Cycle to Work Scheme

Home & Tech Scheme

Qualifications

• Several years of experience in a logistics or project management role.
• Understanding of the AV industry and experience in scheduling.
• Strong communication skills in a fast-paced environment.

Responsibilities

• Coordinate field resources for installations and troubleshooting.
• Communicate with project management and field installation teams.
• Maintain an accurate forecast of field installation events.

Skills

Organizational Skills

Communication

Problem-Solving

Education

Degree in Business Administration or Operations Management

Job description

The Resource Scheduler works closely with all Operations functions to identify field resources to address organisational needs for Integration, Maintenance, Staffing and Backfill. The Resource Scheduler is responsible for dispatching the necessary team members to client locations to service installations, troubleshooting or other professional services in the Yorktel portfolio both nationally and internationally. Additionally, the Resource Scheduler will identify and assist in onboarding potential new partners.

Duties/ Responsibilities:

• This position regularly communicates with both Project Management / Coordination team members, as well as Field Installation team members, and Sales Engineering in order to ensure the proper resources are available and coordinated.
• Ensure all required documentation has been made available for Field Installation team members, including but not limited to Project Proposals, System Drawings, POC information, Project Acceptance documentation, and others as needed.
• Support the Project Management team with follow up efforts for Field Installation team members, both Yorktel and Subcontracted, to ensure the prompt return of all required documentation (Site Surveys, Acceptance Forms).
• Support Design Engineering team with follow up efforts for Field Installation team members, both Yorktel and Subcontracted, to ensure the prompt return of all required documentation (Redline drawings, installation notes, site pictures, site surveys).
• Maintain an accurate scheduled forecast of all Field Installation events using approved platform.
• Communicate scheduling event additions or changes with effected Field Team members.
• Assist in locating new YorkForce partners, also tracking strengths and weaknesses of each individual partner for future reference.
• Negotiate with all potential YorkForce partners to ensure Yorktel is receiving a fair rate for work provided.
• Attend planning meetings and active involvement in large rollout projects.
• Responsible for knowledge of and adherence to all internal York Telecom policies and procedures
• All other duties assigned.
• Experience with Yorktel business management systems to be used for scheduling of resources.
• Ability to create SOP documentation around procedures specific to the position, to be used as training material for others entering the role.
• Ability to work with database entry and scheduling systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Skills/Abilities:

• Ability to work with others in a high demand and fast-paced environment
• Must be organized and able to communicate effectively
• Be able to manage multiple projects
• Ability to work independently.
• Must also be able to participate and work in a team environment
• Familiarity with the functionality of the Internet
• Ability to solve problems
• Limited domestic travel may be required

Education and Experience:

A Resource Scheduler in this role may have a degree in a related field such as business administration, operations management, or logistics. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in project management, logistics, or supply chain management can also be helpful.

• A Resource Scheduler in this role should have several years of experience working in a similar role, such as logistics or project management. They should have a thorough understanding of the AV industry, including equipment, technology, and services. They should have experience coordinating schedules and resources for multiple projects, managing timelines and budgets, and working with a variety of clients and vendors.
• They should also have excellent communication skills, both verbal and written, and the ability to work well in a fast-paced environment with multiple competing priorities.
• Overall, a Resource Scheduler in this role should have a combination of operational expertise, project management skills, and strong communication skills to be successful in their role.

Physical Requirements:

• Requires extensive sitting, standing and walking.
• Valid UK driver’s license
• Must be willing to complete background checks and drug tests as required by current or future contracts.
• Must be willing to apply for security clearances (clearances may be required to work at certain customer locations.) if required.

Join us and you will enjoy an excellent salary and benefits package, including pension and private health care, private dental, cycle to work scheme, home & tech scheme plus much more.

We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

About the company

Yorktel is a top IT Managed Services Provider specializing in Digital Transformation, Microsoft & Cisco Solutions, Unified Communications, & Enterprise Collaboration.

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