Resource Planner

CLARION HOUSING GROUP LIMITED; Stevenage; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing organization seeks a Resource Planner in Stevenage to ensure the smooth operation of their repairs and maintenance service. You will book appointments, monitor progress, and coordinate the schedules of operatives to provide excellent service. Ideal candidates will possess strong organizational skills and experience with scheduling software, along with a customer-focused mindset. This hybrid role allows for flexible working, requiring occasional travel to the office in Stevenage.

Benefits

Competitive salary

Dedicated training and support

Commitment to diversity and inclusion

Qualifications

• Experience in a busy, customer-focused environment.
• Experience in repairs or maintenance is a plus.
• Strong attention to detail and time management.

Responsibilities

• Book repair appointments and ensure efficiency.
• Manage diaries and ensure operatives are booked.
• Follow up on emergencies and missed jobs.
• Monitor daily progress of repairs.
• Coordinate holidays and training schedules.

Skills

Organisational skills

Communication skills

Experience with scheduling software

Ability to work under pressure

Customer-focused mindset

Job description

Location: Hybrid/Kings Court, Stevenage
Salary: £32,709 - £37,909 per annum
Hours: 39 per week
Contract Type: Permanent

Are you super organised, calm under pressure, and great with people? We're looking for a Resource Planner to join our friendly team in Stevenage! If you love problem-solving and keeping things running smoothly behind the scenes, this could be the perfect role for you.

What's the job all about?

As our new Resource Planner, you will play a key part in ensuring our repairs and maintenance service runs smoothly. You will book appointments for residents, monitor progress, and ensure our operatives are in the right place at the right time.

From tracking repairs to managing time off and training in our team's calendars, your sharp scheduling skills will help us deliver first‑class service that puts our customers first.

Day‑to‑day, you'll be:

• Booking repair appointments and ensuring everything stays on track
• Making sure operatives are fully booked and working efficiently
• Following up on emergencies and missed jobs
• Keeping diaries up to date with holidays, training, and any follow‑on work
• Checking daily progress to make sure all jobs are completed on time

You will ideally have experience using scheduling software in a busy, customer‑focused environment, and bonus points if you've worked in repairs or maintenance before. Most importantly, you are a great communicator, a team player, and someone who loves getting things organised and done right.

If you are ready to join a supportive team where your work makes a real difference to people's lives, we would love to hear from you!

As you can imagine, the full job description includes lots more detail, so please check it out before applying.

Salaries are just the starting point. Here at Clarion, we are dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle – dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Monday 26th January 2026 at midnight.

This is a hybrid role with a base location at our offices in Stevenage. You need to be prepared to travel to Stevenage once a month for a team meeting and for 1‑2 weeks initially for training.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

We reserve the right to close this advert early.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.