Resident Services Host

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property management firm in London is seeking a front of house hire for a luxurious development. You will enhance resident experience through exceptional customer service and maintain building standards. Ideal candidates have a background in hospitality or customer service and strong communication skills. The role offers a collaborative work environment in a prestigious setting.

Qualifications

• Demonstrable experience in hospitality or customer service.
• Awareness of Health & Safety requirements on site.
• Ability to implement Health & Safety on site.

Responsibilities

• Interact face to face with residents to create a welcoming atmosphere.
• Conduct customer viewings and tours.
• Log and report Health and Safety tasks.

Skills

Customer-facing experience

Excellent communication skills

Positive attitude

Proficient with Microsoft/Windows

Job description

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Tottenham North London.

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system reports

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable