Resident Liaison Officer

Skilled Careers; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency in the UK is seeking an experienced Resident Liaison Officer to join a major retrofit project. Located out of Leamington Spa, this role involves acting as the main contact for residents, ensuring minimal disruption during home energy improvements. Candidates should have a background in social housing or repairs and possess strong communication and organizational skills. A full UK driving license is required due to multiple site visits. Competitive hourly rate with the potential for permanent employment based on performance.

Benefits

Fuel allowance for on-site travel

Temporary contract with potential for permanence

Qualifications

• Proven experience in social housing, repairs, or property refurbishment.
• Experience in retrofit or home energy improvement projects is advantageous.
• Ability to build rapport and manage expectations effectively.

Responsibilities

• Act as the primary liaison between residents and site management.
• Coordinate access with residents to their homes.
• Handle and resolve resident queries and complaints.
• Maintain detailed records of communication with residents.
• Visit properties to liaise with residents and assist with logistical issues.

Skills

Experience as a Resident Liaison Officer

Exceptional verbal and written communication

Compassionate and patient approach

Strong organizational skills

Full UK driving license

Job description

Resident Liaison Officer (RLO)

Location: Based out of Leamington Spa, CV33

Role Type: Temp to Perm

Start Date: Immediate

Rate: £17 - £22 per hour

The Opportunity: Resident Liaison Officer (Retrofit)

We are looking for an experienced and proactive Resident Liaison Officer to join our team on a major home energy improvements and retrofit contract. This is an immediate start, ongoing position based out of our site office in Leamington Spa.

This role is vital to the success of the project, as you will be the main point of contact for residents, ensuring that the home energy improvement works are carried out with minimal disruption. The work will primarily cover areas such as Stratford (CV47), Alcester (B49), and Southam (CV47). This position would be an ideal fit for someone located in the Coventry or surrounding areas.

Key Responsibilities

• Resident Communication: Act as the primary liaison between residents, site management, and the client. Provide clear and consistent updates on the progress of works.
• Access and Scheduling: Coordinate access with residents to their homes, ensuring that all appointments are scheduled efficiently and with their consent.
• Issue Resolution: Handle and resolve resident queries, concerns, and complaints with professionalism and a solutions‑based approach.
• Project Administration: Maintain detailed records of all communication and interactions with residents, and assist with the distribution and collection of satisfaction surveys.
• On‑Site Support: Visit properties as required to liaise with residents directly and assist with any logistical issues related to the project.

Candidate Profile

• Experience: Proven experience as a Resident Liaison Officer, ideally with a background in social housing, repairs, or property refurbishment. Experience in retrofit or home energy improvement projects is a significant advantage.
• Communication Skills: Exceptional verbal and written communication skills with the ability to build rapport and manage expectations effectively.
• Empathy: A compassionate and patient approach to handling resident concerns is essential.
• Organisational Skills: The ability to manage your time and workload efficiently while dealing with multiple tasks.
• Mobility: A full UK driving license and your own vehicle are required due to the travel involved between different sites.

Salary & Benefits

• Fuel Allowance: A fuel allowance is provided to cover mileage for on‑site travel.
• Contract: Temporary with a strong possibility of becoming a permanent role based on performance and project needs.