Resident Liaison Officer

Build Recruitment; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction recruitment agency is looking for a dedicated Resident Liaison Officer in Northampton. The candidate will be the vital link between site teams, residents, and clients on a Kitchen and Bathroom project. Key responsibilities include managing schedules and handling complaints professionally. The ideal candidate should have strong communication skills, a proactive attitude, and maintenance project experience. A valid driving license is required.

Qualifications

• 6-12 months of experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential.
• Ability to work independently and as part of a team.
• Must have a driving license.

Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues professionally.
• Facilitating communication between stakeholders for seamless project experience.

Skills

Exceptional communication skills

IT proficiency

Strong interpersonal skills

Proactive attitude

Job description

Role: Resident Liaison Officer

Location: Northampton

Pay: £19.05 per hour umbrella

Hours: 8am-5pm, Mon-Fri

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. You will be working on a Kitchen and Bathroom project so knowledge of this will be useful.

Key Responsibilities

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements

• Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 months
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on‑site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence