Resident Liaison Officer

Bamford Contract Services Ltd; Norland Town; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading social housing contractor is seeking a Resident Liaison Officer in Norland Town. In this role, you will communicate with residents, provide updates on project progress, and support them through the process. Ideal candidates will have experience in housing or construction, strong communication skills, and an understanding of housing regulations. This full-time position offers £14 per hour and requires a full UK driving licence.

Benefits

Mileage and car allowance

Qualifications

• Previous experience in a similar role, ideally within the housing or construction sector.
• Ability to build rapport with a wide range of people.
• Understanding of housing regulations and procedures.

Responsibilities

• Establish regular communication with residents and provide updates.
• Serve as the main point of contact between residents and site teams.
• Organise community meetings and engagement events.
• Maintain accurate records of resident interactions.

Skills

Strong communication skills

Interpersonal skills

Calm approach to conflict resolution

IT proficiency in Microsoft Excel

Empathy and patience

Job description

Resident Liaison Officer

Halifax
£14 per hour
Full Time, Monday to Friday
Full UK Driving Licence and own vehicle (mileage and car allowance provided)
Immediate Start
Temp Ongoing Work

Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a temporary‑to‑permanent basis.

Key Responsibilities

• Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved.
• Coordinate appointments and ensure access for works.
• Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout.
• Community Engagement: Organise and lead meetings, drop‑in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns.
• Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements.

Requirements

• Previous experience in a similar role, ideally within the housing or construction sector.
• Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people.
• Calm and professional approach to conflict resolution and problem‑solving.
• Empathy, patience, and the ability to manage sensitive situations with discretion.
• Understanding of housing regulations and procedures.
• Proficient IT skills, particularly in Microsoft Excel.
• Self‑motivated, organised, and capable of managing a busy workload independently.

Please apply online for this Resident Liaison Officer Position.